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Coronavirus (COVID-19)

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The health of everyone at Headwaters and providing a safe environment is our top priority. As we continue to deliver quality care and services, our objective is to reduce risk to our patients, families, staff, physicians, volunteers, students and the community.

To book an appointment at our COVID-19 Assessment Centre call 1-833-442-2001 or click here to book online.  

Test results can be accessed online within 2 - 4 days using a computer or mobile device.
 
If you have general questions about COVID-19, please call the COVID-19 Call Centre at  Wellington-Dufferin-Guelph Public Health at (800) 265.7293 x7006.
 

Access information about our COVID-19 Assessment Centre, testing guidelines and test results >>

Access a full list of what is open/closed at Headwaters>>

  

Entry Points:

  • The Ambulatory Care Entrance is open between 6:00 a.m. - 9:00 p.m. and the Emergency Department entrance is open 24/7. 
  • Everyone entering the hospital is screened before entry. 
  • All staff and visitors entering the hospital will be provided a mask to be worn at all times while inside the hospital. 

Designated Care Partner Access & Mask Policy

We understand how important it is to have a loved one by your side when you are in the hospital. However, to ensure everyone's safety and reduce the risk of spreading the virus there is limited visitor access right now. To ensure patient visits that are allowed can take place safely, we have precautionary measures in place. >>Learn more>>

Resources:

As COVID-19 evolves, it is important to get your information from credible sources such as: View photos and videos of our fight against the spread of COVID-19:

You asked - we answered

  • Can I still visit someone in the hospital?
    We understand how important it is to have a loved one by your side. As COVID-19 continues to be a concern, Headwaters has limited visitation at the hospital. These restrictions are in place at the direction of the Ontario government with the aim of keeping everyone at the hospital as safe as possible.

    Learn more about visitor access
  • How do I access the hospital?
    Entry points into the hospital are now limited. The Ambulatory Care Entrance is open between 6:00am - 9:00pm and the Emergency Department entrance is open 24/7. 

    All staff, patients and visitors will be screened before entering the hospital. Anyone who does not meet screening criteria, will not be permitted to enter.
  • How do I self-isolate?
    During isolation, you must stay at home or in your accommodation. Don’t go to public places or places where you might have contact with other people. Please adhere to the new provincial directions.

    Wellington-Dufferin-Guelph Public Health has created useful instructions on how to self-isolate including: staying home, limiting the number of visitors in your home and avoiding contact with others. Access this information here.
     
  • How do I self-monitor?
    When in isolation, monitor yourself for symptoms including fever, cough or shortness of breath.

    Wellington-Dufferin-Guelph Public Health has created useful instruction on how to monitor after exposure to COVID-19 including avoiding public spaces and what to do if you develop these or any other symptoms. Access this information here.
  • I am a volunteer at the hospital. Should I come in for my shift?
    As a precaution we are asking all volunteers to not return to the hospital until further notice.
  • Is it safe to come to Headwaters Health Care Centre?
    Yes, Headwaters continues to be a safe place to come for patient care. We are working with our partners and monitoring the COVID-19 situation to ensure we are following the latest direction and advice to keep everyone safe. We are taking steps to reduce the overall volume of people in the hospital (including volunteers) and are practicing physicial distancing.
  • Should I be self-isolating?
    If you have travelled outside of Canada you must follow specific guidelines upon your return. View them here: Travel health notices. 

    If you have been in close contact with a confirmed case of COVID-19 you must follow specific guidelines for self-isolating. View them here: COVID-19: How to Self-Monitor (publichealthontario.ca). 
  • What can I do to protect my health and the health of others?
    1. Please get vaccinated! 
    2. Wash your hands often with soap and water for at least 20 seconds (access videos from Public Health)
    3. Use an alcohol-based hand sanitizer if soap and water are not available
    4. Avoid contact with people who are sick with respiratory or diarrhea illnesses
    5. Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing
    6. Clean your hands after using the washroom, before eating and after sneezing or blowing your nose
  • What does physical distancing mean?
    This is a term used to broadly describe limiting overall volumes and interaction of people. We are limiting visitors including vendors, external attendees at meetings etc. As well as volunteers and students. We are using remote technologies and teleconferencing to reduce the number of people congregating together or coming to the hospital.

    As the province begins to take steps towards opening up we want to remind you of the continued importance of physicial distancing. 

    Please remember to stay 6 feet apart where possible.

  • Where do I park when I come to the Hospital?

    There are two parking lots for patients and visitors to use; one next to our Ambulatory Care entrance and one next to our Emergency Department entrance. Signs on Rolling Hills Drive will direct you to whichever one you’d like to use.

    There are designated parking spots in the Emergency Department parking lot for patients accessing the COVID-19 Assessment Centre.