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Patient Experience Framework

Patient Experience Framework 

Headwaters' Patient Experience Framework is the master plan of our commitment to high quality, patient-centred care. The framework guides how we create an exceptional patient experience strategy throughout the organization.   
 

The Patient Experience Framework is made by and for Headwaters patients, providing a formal structure by which exceptional patient experience is defined, measured, and delivered. The outcomes of the framework lead to overall improved patient experiences.  
 

The framework is built upon our foundations, which includes governance and leadership support, 24/7 high quality care, engaged teams, patient and community collaboration and partnership, and patient-focused quality improvement.  

We acknowledge that our hospital resides within the traditional territory and ancestral lands of the Tionontati, Attawandaron, Haudenosaunee, and Anishinaabe peoples.

We also acknowledge that various municipalities within the County of Dufferin reside within the treaty lands named under the Haldimand Deed of 1784 and two of the Williams Treaties of 1818: Treaty 18: the Nottawasaga Purchase, and Treaty 19: the Ajetance Treaty.

We also acknowledge the land which forms the Town of Caledon is also part of the traditional Territory of the Huron-Wendat and Haudenosaunee Peoples, and the Anishnabek of the Williams Treaties.

This land is part of the Treaty Lands and Territory of the Mississaugas of the Credit First Nation.

ACSealAwES-(2).PNG Dedicated to safe, high-quality care, Headwaters is proudly accredited with Exemplary Standing.
 

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