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FAQs

Here are answers to some of the most commonly asked questions we receive from patients, families and caregivers in our community.

You asked — we answered

  • Do you have parking and how do I pay?

    Yes, we have onsite parking. There are two parking lots for patients and visitors to use; one next to the Emergency Department entrance and one next to the main entrance. 

    When you enter the parking lot, push the button on the machine to get a ticket. Please bring that ticket inside with you.

    When you are ready to leave, go to the ticket machine in the main lobby and follow the instructions. Ticket machines in the main lobby accept credit card and cash. Once you have paid, you will have 15 minutes to exit the parking lot. Take your ticket with you and insert it into the machine at the parking exit gate. 

    Alternatively, payment can also be made at the parking exit gate. Ticket machines at the parking exit gate only accept credit card.
     

  • What are your visiting hours?

    We do not have specific or restricted visiting hours.


    Some nursing units and individual patients may have certain restrictions based on their care needs. You will mainly find this on our Intensive Care Unit, Emergency Department or during labor and birth. Please check with the nursing station if you have any questions about this.

  • What time will I be discharged?

    Patients are encouraged to arrange to be picked up by 10:00AM on the day you are discharged. It is important you leave your room in a timely manner so other patients can be admitted. 

  • How do I pay a bill?
    Please contact Patient Accounts from Monday to Friday 8:00AM – 4:00PM:
    • By phone at 519-941-2410
    • In person - located on the lower level of the hospital (at the bottom of the main staircase)
  • How do I get to HHCC?
    Arriving by car

    Both the main entrance and Emergency Department entrance are located on the southeast corner at the intersection of Highway 9 and Highway 10.

    •    From East Toronto: Take Hwy. 400 North to Hwy. 9 - Exit 55 - Newmarket / Orangeville. Travel west on Hwy. 9 (41 km). Turn left at Rolling Hills Drive.
    •    From West Toronto: Take Hwy. 410 North. Hwy.410 turns into Hwy. 10. Follow signs to Orangeville. Continue to travel north. Turn right at Hwy. 9 and then turn right at Rolling Hills Drive.
  • Arriving by public transit

    Public transit

    HHCC is serviced by Route 79 – Green on the Orangeville Transit System, which is fully accessible.

    There is an Orangeville Transit System bus stop located outside the general area of the main entrance of the hospital.

    Transit services are provided Monday to Friday from 7:15AM – 8:45PM and Saturday 7:15AM – 6:15PM. There is no service on Sundays and holidays.

  • How do I contact a patient?
    We believe that the support of family and friends plays a vital role in contributing to a patient’s recovery. If you cannot be here in person to visit your loved there are a few other ways you can connect:

    •    By phone – contact switchboard at (519) 941.2702
    •    By mail – address a letter to Patient Name (and Room Number), c/o Headwaters Health Care Centre, 100 Rolling Hills Drive, Orangeville ON, L9W 4X9
     
  • How do I access my health records?
    You can access your health records by contacting our Health Records Department. They are available from Monday to Friday 8:00AM – 4:00PM:
    • By phone at 519-941-2410 x2256
    • In person - located on the lower level of the hospital (at the bottom of the main staircase)
  • How do I apply for a job at HHCC?
    Our internal and external positions are available on our online recruitment system. Internal postings are open only to current members of our staff team while external postings are open to everyone.
  • How do I become a volunteer?
    There are several ways you can get involved with HHCC including volunteering with our Auxiliary, Friendship Gardens or Spiritual Care Program, by joining our Board or becoming a Patient Family Advisor. To get started, learn more about each opportunity and find out which one is the right fit for you.