Patients and Visitors

Please review the latest masking requirements.

Welcome to Headwaters Health Care Centre.

Everyone at Headwaters is committed to making your stay with us as safe and comfortable as possible.

We want you to feel confident and informed about everything that affects you while you are at Headwaters. Please ask a member of your health care team if you have any questions.

Visiting loved ones

Access to patients units is enhanced for the safety and security of all of us at Headwaters.

To visit a patient on a unit with restricted access, please use the phone conveniently located outside of the unit entrance to enter. A staff member will answer your call and open the doors.

To exit any of the units, please speak with staff and request assistance to exit the unit.

Unit	Patients and visitors
D-wing	Doors open between 10:00 a.m. to 8:00 p.m. Restricted access during after hours. Patients will use the phone provided outside the unit to call in and enter.
E-wing
F-wing
Obstetrics	Restricted access 24/7. Patients will use the phone provided outside the unit to call in and enter.
ICU

These changes will enhance safe interactions among patients, visitors and staff.

Patient survey

Patients who recently visited Headwaters may receive a survey asking for their feedback.

Through feedback from patients like you, Headwaters continually strives to improve our patient experience. Survey data will be analyzed for trends, enable us to identify opportunities for improvement and highlight what we’re doing well.

The Patient Experience Office is here to support you. If you have questions about the survey, please contact (519) 941.2702 x 2361 or email patientexp@headwatershealth.ca

Getting to Headwaters