Some nursing units and individual patients may have certain restrictions based on their care needs. You will mainly find this on our Intensive Care Unit, Emergency Department or during labor and birth. Please check with the nursing station if you have any questions about this.
If medical treatment or therapy is necessary while you are visiting, you may be asked to wait in one of the lounges while that takes place.
If you will be arriving between 9:00PM – 6:00AM please check-in at the nursing station.
For safety reasons, the main entrance to the hospital is locked between 11:30PM and 6:00AM. During this time, please enter through the Emergency Department.
If you do not know the room number or location of the patient you are visiting, please inquire at the Information Desk in the main lobby.
A few things we wanted to mention about visiting us
Our hospital is scent-free. With increased sensitivities to scents we kindly ask that you do not wear perfume and other scented personal care products. While flowers are permitted we ask that you refrain from bringing your loved ones highly fragrant flowers such as lavender or roses. They can also enjoy a view of our lovely Friendship Gardens while at the hospital. Latex (rubber) balloons are also not permitted as they can cause severe allergic reactions. Foil or Mylar balloons are welcome.
Our hospital is smoke-free. We are committed to providing a safe and healthy environment for you and your loved one, our staff and volunteers. As part of our commitment smoking is prohibited on hospital grounds – including cannabis and vapes. Free smoking cessation programs are available at the Smokers Helpline.
The comfort and safety of our patients is our priority and we kindly ask that you do not visit if you feel sick, unwell or have symptoms of a cough, cold, fever, stomach virus (such as diarrhea or vomiting) or any other contagious disease.
Hand washing is the best way to stop the spread of germs. Please wash your hands when you: enter the hospital building, before and after every contact with a patient, before and after eating, after using the washroom and when leaving the building. Foam hand sanitizers are located throughout the hospital to help with this.
Disruptive, noisy, inappropriate (including foul language), aggressive or violent behavior will not be tolerated, and the possession of street drugs and/or weapons is prohibited. Visitors who do not comply will be asked to leave the hospital.