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At HHCC, we are committed to protecting the personal information you share with us. Any confidential information we collect, use or disclose in providing health care services is handled according to best privacy practices and complies with privacy legislation.

Each time you visit the hospital, we collect information about you. The personal health information that we collect may include: your name, date of birth, address, health card number, health history, results of any tests, records of any previous visits and the care you received during your stay. We use this information to:
  • To care for you
  • To receive payment for your treatment and care
  • To conduct quality improvement activities
  • To teach our health care students
  • To conduct research and compile statistics (only with your consent)
  • To comply with legal and regulatory requirements
The Health Care Consent Act in Ontario states that you have the right to make your own health and personal care decisions if you are capable of doing so. Informed consent is required to make a decision about the treatment you receive, and your consent must always be voluntary. Informed consent means you are aware of the:
  • Nature of the treatment
  • Benefits of the treatment
  • Side effects of the treatment
  • Alternative options available to you
  • Likely consequences of not having the treatment
  • Opportunities to ask questions and the right to receive responses to your requests for information
You may access and correct your personal health records or withdraw your consent for some or all of the ways in which your information is used or disclosed (subject to legal exceptions) by contacting our Health Records Department. They are available from Monday to Friday 8:00AM – 4:00PM at 519-941-2410 x2256. You will be asked to fill out a Withdrawal of Consent form.

Information about your condition will not be released to anyone unless specifically requested by you. If you consent to have information released, please assign one person to call who can then share the information with other members of your family and friends.

To learn more about privacy protection practices or to raise a concern you have about how we keep your information private, please contact us.

Access our HHCC Privacy Policy or HHCC Privacy – Faxing Policy.