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Nov 21, 2023

News release: Headwaters Health Care Centre Seeks Passionate Volunteers for Patient and Family Advisory Program

Orangeville, ON (November 21, 2023) – Headwaters Health Care Centre is on a mission to enhance patient-centric care and promote patient-informed decision-making through its Patient and Family Advisory Program. To achieve this goal, the hospital is actively recruiting dedicated individuals who have had firsthand experiences with Headwaters as a patient, family member, or caregiver within the last three years. 

The Patient and Family Advisory Program at Headwaters aims to create a collaborative and inclusive environment where the voices of patients and their families play a pivotal role in shaping healthcare services provided. Volunteers in this program will have the unique opportunity to contribute their insights, share perspectives, and actively participate in discussions that influence Headwaters’ policies and practices. 

"We recognize the immense value that lived experiences bring to the improvement of healthcare services. By involving patients and their families directly in our decision-making processes, we ensure that our services are not only clinically effective but also deeply compassionate and considerate of individual needs," says Juliann McArthur, Manager, Patient Experience 

To be eligible for these volunteer roles, candidates must have had personal experience with Headwaters Health Care Centre as a patient, family member, or caregiver within the last three years. Successful applicants will undergo training to ensure they are well-equipped for their roles within the program. 

Interested individuals are encouraged to apply immediately. To submit an application or for more information, please visit  

Current Volunteer Roles: 

  • Allied Health 
  • Ambulatory Care  
  • Communications 
  • Critical Care 
  • Diagnostic Imaging 
  • Dialysis 
  • Diversity, Equity & Inclusion 
  • Emergency Department 
  • Facilities 
  • IPAC 
  • Medicine 
  • Mental Health 
  • Obstetrics 
  • Oncology  
  • Patient Relations 
  • Pediatrics 
  • Professional Practice (Policy Review) 
  • Project Management 
  • Spiritual Care 
  • Surgery 
  • Volunteers 
Headwaters Health Care Centre is an innovative hospital located in Orangeville, Ont. dedicated to quality patient-centred care together with our community in Dufferin County-Caledon. In addition to providing acute and complex continuing care with a 24/7 Emergency Department, and extensive Ambulatory Care outpatient services, Headwaters is accredited with Exemplary Standing by Accreditation Canada, certified as a Breast Assessment Centre by the Ontario Breast Screening Program, and will be offering MRI services in the near future. Headwaters is also a proud partner in the Hills of Headwaters Collaborative Ontario Health Team. Learn more at and support the hospital at

Media contact
Valerie Lam-Bentley
Communications Specialist
Headwaters Health Care Centre
(519) 941-2410 ext. 2248