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Press Releases
Jul 03, 2024

Press release: Headwaters Health Care Centre launches Headwaters2Home with Bayshore HealthCare Partners

ORANGEVILLE, ON (July 3, 2024): Headwaters Health Care Centre (Headwaters) is pleased to announce its partnership with Bayshore HealthCare Integrated Care Solutions (Bayshore) to extend patient health care beyond the hospital walls through the Headwaters2Home program.
Designed to assist older adults in transitioning safely back home after hospital stays, the Headwaters2Home program offers up to 16 weeks of comprehensive care delivered directly to patients' homes by an integrated Bayshore team, with support from a Headwaters program coordinator.
Since its launch in December 2023, the program has successfully served more than 50 patients referred by Headwaters. Eligible patients and their families engage with Headwaters staff to explore program enrollment, discuss expectations, and collaboratively develop personalized care plans in consultation with Bayshore professionals. This approach ensures a smooth transition from hospital to home, optimizing the patient experience.
Tom Porter, a former patient at Headwaters, was enrolled into the program following a fall at home due to complications from arthritis, a herniated disc, and urological issues. After a brief hospital stay, he received nursing care, laboratory services, and physiotherapy at home from Bayshore staff as part of the Headwaters2Home program. His family physician is also a part of his care team.

The Headwaters2Home program benefits patients and their families by enabling recovery at home. It also aids Headwaters in managing patient capacity and flow. The program addresses hospital capacity issues by allowing patients, particularly seniors transitioning to alternate levels of care (ALC), to receive necessary care at home post-discharge.

The program also offers 24/7 telephone support and conducts ongoing assessments for enrolled patients over a 16-week period. If patients need care beyond this period, additional assessments determine their eligibility for continued support.


“It’s been a godsend and a blessing to be in this program. I am getting the required nursing treatment and physiotherapy to help with my healing process. It’s much better to be at home, healing from my initial medical concerns and following through with a urologist. Everyone has been so supportive.”

"The service, the people, and the health care workers - nurses, doctors - form an amazing team. I can only pray and thank them for everything they have done for us personally and what they endure daily. I'm looking forward to recovery, but it may take some time before I'm fully recovered," he said. -- Tom Porter, resident of Caledon and Headwaters2Home Client
“We are proud to partner with Bayshore HealthCare Integrated Solutions to bring this innovative program to our patients, and support recovery at home with the expert care of Bayshore staff, supported by Headwaters. This new program aligns with our strategic direction to connect through partnerships to support seamless, equitable and timely access to care.” -- Annette Jones, Vice President, Patient Experience & Clinical Nurse Executive, Headwaters Health Care Centre
"We are excited to partner with Headwaters Health Care, serving Orangeville and surrounding areas like Shelbourne and Dufferin County. We believe that Headwaters2Home will help in maintaining flow throughout the hospital, ensuring all patients have suitable access to care and beds. We are fortunate to have a fantastic collaborative community and hospital team that work together daily to secure safe and timely transitions for patients returning home after a hospital stay." -- Danielle Holler, Regional Director for Home Care, Integrated Care Solutions.

Bayshore Health Care Integrated Solutions

Bayshore Integrated Care Solutions (ICS) is a division of Bayshore HealthCare (Bayshore), a Canadian-owned company and one of the country’s leading home and community healthcare service providers. Its ICS division partners with governments and hospitals to implement bundled care models and provide home care services to patients transitioning from hospital to home. 
With locations across the country, including 80+ home care offices, 11 pharmacies and 100+ community care clinics, Bayshore has more than 18,000 staff members and provides care to over 350,000 clients annually. Bayshore has been a recipient of Canada’s Best Managed Companies award since 2006 and a platinum member since 2016. The company’s goal is to enhance the quality of life, well-being, dignity, and independence of Canadians of all ages.

Headwaters Health Care Centre

Headwaters Health Care Centre is an innovative hospital located in Orangeville, Ontario dedicated to quality patient-centred care together with our community in Dufferin County-Caledon. In addition to providing acute and complex continuing care with a 24/7 Emergency Department, and extensive Ambulatory Care outpatient services, Headwaters is accredited with Exemplary Standing by Accreditation Canada, certified as a Breast Assessment Centre by the Ontario Breast Screening Program, and will be offering MRI services in 2024.Headwaters is a cornerstone of health and wellness for the communities it serves. It is one of the area's largest employers with over 800 staff, 200 physicians and six midwives and benefits from the dedication of over 200 volunteers.

Headwaters is also a proud partner in the Hills of Headwaters Collaborative Ontario Health Team. Learn more at and support the hospital at

Media Contacts

Michelle Ramos, Communications Coordinator, Bayshore HealthCare, 905-867-7055

Jennifer Hamilton, Director, Communication & Stakeholder Relations, Headwaters Health Care Centre 519-278-5085