Give Feedback
Give feedback
Partnering with our patients, families and caregivers
The Excellent Care for All Act (ECFAA) in Ontario asks that all hospitals develop a Patient Declaration of Values and an annual Quality Improvement Plan (QIP) with the goal of creating a culture of continues improvement in health care.
Building a culture of collaboration and improvement is not a new goal for HHCC – it is at our core. We know that hearing directly from you about areas we can improve is the best way can we do even better.
The Excellent Care for All Act (ECFAA) in Ontario asks that all hospitals develop a Patient Declaration of Values and an annual Quality Improvement Plan (QIP) with the goal of creating a culture of continues improvement in health care.
Building a culture of collaboration and improvement is not a new goal for HHCC – it is at our core. We know that hearing directly from you about areas we can improve is the best way can we do even better.
We value your feedback
Our hospital is participating in the Ontario Hospital Association (OHA) initiative using the Qualtrics Survey Tool to gather patient and family feedback. These online surveys help us better understand your experience and identify opportunities to improve the care and services we provide.
Your feedback is very important to us. Please click the link that corresponds with the department or service area you visited to share your experience.
All responses are completely anonymous and will be used to support ongoing quality improvement across our hospital.
Thank you for taking the time to help us enhance the patient experience for everyone.
Giving feedback during your stay
Bring your feedback to the attention of those closest to your care; the nurse, physicians or other staff looking after you. In many cases, these people will know the most about your situation and be best able to respond to your feedback.
If you need more support in sharing your feedback, ask to speak with the manager of the department or service area where you received care.
Additionally, you can provide feedback during your stay using integrated bedside terminals – named The Headwaters Hub (or The Hub for short).
If you need more support in sharing your feedback, ask to speak with the manager of the department or service area where you received care.
Additionally, you can provide feedback during your stay using integrated bedside terminals – named The Headwaters Hub (or The Hub for short).
Giving feedback at home
A department manager or service area manager can support you during your stay with us or after you have been discharged.
A member of our Quality Team is also available to receive your feedback – from compliments to concerns they want to hear from you.
The Ontario Patient Ombudsman is available if you have participated in our Patient Relations process and remain unsatisfied with the outcome.
A member of our Quality Team is also available to receive your feedback – from compliments to concerns they want to hear from you.
The Ontario Patient Ombudsman is available if you have participated in our Patient Relations process and remain unsatisfied with the outcome.
Getting involved
Become a volunteer Patient Family Advisor (PFAP)! By sharing your experience with us you can help build on the community involvement that already exists at our hospital and ensure that we understand what matters most to you – the people we serve.
Share your feedback with us
Contact Us
519-941-2410
info@headwatershealth.ca
100 Rolling Hills Drive
Orangeville, ON
L9W 4X9
We are dedicated to safe, high-quality care, Headwaters is proudly accredited with Exemplary Standing.