Performance Indicators

Headwaters is part of a strong community and, like other organizations, we track many measurements to ensure we are meeting the healthcare needs of our communities. Performance indicators are some of the tools hospitals use to measure how well services or processes are working or the quality of care they provide. For example, indicators can help us to know how well we care for our patients and how happy our staff, volunteers and physicians are to be working at Headwaters. We also support the Ministry of Health’s belief that hospitals should share this information with the public. Performance indicators provide evidence of progress towards the goals and objectives of the Hospital's Strategic plan or the goals outlined in our Hospital Services Accountability Agreement and allow us to monitor where to focus resources to continuously improve the quality of services provided.

FY2024-25 Strategic Scorecard 

FY2024-25 HSAA Scorecard