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Health Records

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Accessing Your Patient Record 
Health Records is the department that collects and stores health information on every visit you make to the hospital for care. Your record contains the health care team assessments, results of tests and treatments which were completed during your stay. 

We pay close attention to ensure your personal information remains secure and confidential. It is only shared with those professionals involved in your care. This information will only be released to third parties, such as insurance companies or lawyers, when we receive your written consent. 
Guidelines for Access to Patient Information

To access patient information in accordance with legislative requirements we require a written authorization containing the following: 
  • Your name or the name of the patient
  • Patient's date of birth
  • Reason for the request
  • The type of information required and treatment dates if possible
  • The name and address of the person you wish the information sent to
  • The authorization must be signed, dated and witnessed
  • If the patient is under 16 years of age, the parent/ legal guardian must sign the authorization. 
Please mail, fax, or drop-off your request. The legislation, the Ontario Public Hospitals Act, governing the release of health information mandates a “written request signed by the patient”. We cannot accept e-mail requests.  

There will usually be an administrative fee for copies of records. You will be given access to your record within 30 days.

MyChart™ is a service that provides you with direct access to your health records through HHCC’s electronic patient record system. It also offers an appointment diary, a personal diary to record your symptoms and other health issues, and many other valuable information and education services.

Access MyChart™
Pocket Health 
HHCC now offers patients and their family access to their medical imaging records online. Once you sign up for access, you can view your entire medical imaging history at HHCC, share imaging instantly with any physician or even burn your own CD/USB from home. There is a $5.00 fee when you sign up. This includes permanent access to all available previous imaging and radiologist reports as well as any new exams you undergo over the following two weeks. 

Access Pocket Health online