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Phyllis holds a Bachelor of Arts Honours Degree in English from York University, a diploma in Book and Magazine Publishing from Centennial College and a diploma in Medical Transcription from Thomas Education.  

Phyllis joined our team in 2000 as a float clerk where she provided coverage for others as they took breaks. In 2010 she assumed a part-time position with our registration team. 

Abera is a graduate student in the Masters of Health Informatics Program at the University of Waterloo who is participating in a 4-month placement at HHCC.

Abera, along with our Decision Support team, is looking at how we can strengthen our business intelligence with all the information we gather within the hospital. She is developing standardized reports and corporate dashboards using analytical software tools that take our information and establish trends. This will transition our data from manual inputs to digital forecasts that we can use to provide even better care.

Russ was getting ready to join his family at Balsam Lake Resort but little did he know that when we went to bed feeling poorly, and wasn’t interested in eating the following day, he was in the throes of a serious medical emergency. Thankfully those living around him knew he needed help, and fast.

Lucy is a Clinical Nurse Specialist in our Obstetrics Department. She graduated in 1985 from McMaster University with a Bachelor of Science in Nursing and from the University of Toronto in 1990 with a Master’s of Science in Nursing. She worked as a manager at Georgetown Hospital for a number of years and then a Clinical Nurse Specialist (CNS) at William Osler from 2002 to 2010 when she moved to Headwaters as a CNS.