Skip to main content

Patient Declaration of Values

We are passionate about the community involvement that exists at our hospital. This connectedness ensures that we understand what matters most to you – the people we serve.  

The  Care for All Act (ECFAA) in Ontario asks that all hospitals develop a Patient Declaration of Values statement to create a culture of continues improvement in health care. A culture where patient needs are clear and collaborative. 

We are committed to continuing to work collaboratively with you - our patients, families and caregivers as we transform health care in Dufferin County.

As a patient you can expect

Respect

  • I will be treated with dignity, patience and respect by all staff members always
  • I will be prioritized and informed promptly, and my health condition will be diagnosed in an efficient manner
  • Health care providers will introduce themselves and explain their role in my care

Quality

  • I will receive high quality, safe, evidence-based medical care and services
  • If these services are provided elsewhere, I will be referred and transitioned to that care provider

Communication

  • I will have access to timely and complete health information that includes options in a language that is understandable, so I can make informed decisions about my health and well-being

Privacy

To be heard

  • I will have an opportunity to provide feedback on my care and may choose to participate in the continuous improvement of the hospital and its services through community engagement

As a patient your role and responsibilities are

Provide information about your health

  • I agree to provide accurate and complete information about any past illnesses, hospitalizations, medications and other matters related to my health 
  • I will inform my health care provider if there is a change in my condition or if problems/concerns arise during treatment 

Provide feedback

  • I will inform my health care provider if I do not understand my treatment plan or what I am expected to do
  • I will actively participate in my care to the best of my ability with the health care team

Respect

  • I will follow hospital policies and treat staff, physicians, volunteers, other patients, families and visitors with courtesy, and respect another patients’ privacy
  • I will recognize that the needs of other patients and families may sometimes be more urgent than my needs

Our hospital is your hospital. Add your voice by becoming a Patient and Family Advisor or by sharing your feedback on these values with us