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What's open and closed

Surgeries and procedures resumed as of June 15 - with a gradual, phased and safe approach:

  • The initial ramp up focuses on scheduled surgical procedures and endoscopy.
  • Other procedures will be ramped-up in the coming months as the next phases of the recovery plan are approved.
  • For scheduled appointments, use the Ambulatory Care entrance only where you will be screened before entry.
  • Please note, there are no updates to our current visitation guidelines. Updates will be posted on our website.
  • When your surgery or procedure has been rebooked your surgeon will call you.
  • If you have questions regarding your status, please contact your surgeon's office for an update. 
Info Sheet & Frequently asked questions for patients, families and caregivers

Below is what is open and closed at this time; however, if an urgent need arises, care will be provided on a case by case basis.

Ambulatory Care - Clinics closed
  • Holter monitoring
  • Pulmonary Function
  • Lab
  • Cardiac Wellness
  • Minor procedures
  • Stress testing
  • Infusion clinic
  • Medical surgical
  • Medical clinics     
  • Minor procedures
  • Musculoskeletal (MSK) and Low Back Pain Clinics
  • Pre-op (by phone when required)
  • Laser clinic  
Ambulatory Care – Clinics open in a limited capacity
  • Chemotherapy treatment
  • Oncology clinics
  • Urgent stress testing
  • Diabetes Education – Over the phone
  • Dialysis
  • Telemedicine
  • Fracture clinic
  • Plastics clinic
Emergency, In-patient, Critical Care, Chronic Care and Obstetrical Services
We continue to provide emergency care, in-patient, critical care, chronic care and obstetrical services. All tours of our obstetrical services have been cancelled at this time, but information can be viewed on our website to prepare a patient for arrival.

Diagnostic Imaging
  • Diagnostic Imaging procedures are reviewed for urgency by our team of Radiologists. If a scheduled procedure is delayed, patients will be notified.
  • All urgent Diagnostic Imaging services are available.
  • Diagnotic Imaging and Ambulatory Care Registration Clerks have moved to the Joan & Paul Waechter Welcome Centre.

Laboratory & Pharmacy: All Laboratory and Pharmacy Services are available.
Paramedic Services: All Paramedic Services are available.
Patient Accounts Office: 
  • Our Patients Accounts office is temporarily closed. Bill payments can be mailed-in or made online
  • Switchboard will no longer be accepting cash at this time.
Spiritual Care: Spiritual Care is being offered only when specifically requested and is reviewed on a case by case basis.

Health Records
Corporate Services: We are undergoing a careful review of all our corporate services, to ensure that all non-essential teams are redeployed or provided with a work-from-home option.

Access more information about our gradual revamp of programs and services

As the province begins to take steps towards opening up we want to remind you of the continued importance of physicial distancing.