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Visitor Access & Mask Policy

Visitor access has changed:

We understand how important it is to have a loved one by your side. As COVID-19 continues to be a concern, Headwaters has limited visitation at the hospital. We have not moved to open visiting at this time. These restrictions are in place at the direction of the Ontario government with the aim of keeping everyone at the hospital and in our community as safe as possible.

To ensure visitation can take place safely, precautionary measures remain in place.

Proof of full COVID-19 vaccination will be required to visit patients at HHCC
Admitted Patients & Maternity:

We allow two essential visitors to visit an admitted patient. In an effort to contain virus spread not all patients will be eligible for essential visitors. This will be assessed on your admission and visitation will be coordinated with you, your loved ones and the care team. If you wish to appeal denial for essential visiting please see our policy for appeals process please see our policy for appeals process.

Admitted patients will be asked to designate two essential visitors, these visitors can then schedule visits with the care team on the inpatients unit. Both designated essential visitors can visit at the same time.

Birthing mothers can have a birthing partner and a Doula remain with them for support, please discuss with the care team on arrival.

We have introduced outdoor visits for long-stay patients (greater than 7days) this can be scheduled with the care team.

How to schedule visits for admitted patients:

  • Patients can identify two designated essential visitors to the care team. The care team will schedule the visit (day/time) with the designated essential visitors.
  • Visiting on the inpatient units is restricted to two designated essential visitor per patient in one visiting period.
  •  Visitors who have not scheduled a visit with the care team will not be allowed access to the hospital (unless exceptional circumstances, e.g. palliative patient).
Area Extension Days of Week Visiting Hours
D Wing 3230 Daily 10:00am - 12:00pm
2:00pm – 4:00pm
6:00pm – 8:00pm        
24hrs for critical ICU patients only
E Wing 2234  Daily
F Wing 2239  Daily
Critical Care Unit 2221 Daily
Obstetrics 2236 Daily 24hrs
Dialysis 2258 Monday, Wednesday, Friday
Tuesday, Thursday, Saturday
7am – 11pm
7am – 6pm
Day Surgery 2710 Daily 7am – 5pm

Emergency Department and Ambulatory Care Settings:
Patients coming to the Emergency Department or attending scheduled appointments may have one essential visitor remain with them if support is required. Patients can inform the team at the time of arrival or when they book their appointment. Essential visitors will be assessed by the care team and could include (but are not limited to):

  • Pediatric patients – i.e. children under 18
  • Mental health/competency/confusion challenges
  • Significant development, intellectual disability or functional disability
  • Cognitive impairment
  • Palliative

Visitor Screening: All visitors must use the main entrance and screened upon entering the hospital. Any visitor who screens positive for COVID-19 symptoms will not be allowed entry. In exceptional circumstances (such as a support person for a woman in labour, a parent/guardian of a child in the Emergency department or a palliative/end of life patient), a visitor who screens positive for symptoms will be reviewed by HHCC’s infection prevention and control practitioner or hospital coordinator prior to entry.

Visitors will NOT be allowed to enter the hospital who:

  • Have COVID-19 symptoms
  • Have been outside of Ontario in the past 14 days
  • Have been tested positive for COVID-19 and has not been cleared by Public Health
  • Have had close contact with a confirmed or probable case of COVID-19 without wearing appropriate personal protective equipment
  • Are under the age of 16 years, unless accompanied by a designated visitor who is an adult.
  • Any special circumstances or requests posed to the screeners should be discussed with the Manager of the department or the Hospital Service Coordinator
  • Merchant vendors, students and volunteers have been instructed to not return to the hospital until further notice

Patient bedside telephones have been activated free of charge to enable them to contact loved ones during this difficult time. The care team can also support the use of devices for video calling.

All visitors must comply with infection prevention and control practices, including hand hygiene practices, wearing a medical grade face mask and follow physical distancing.

Essential visitors to the inpatient units are required to wear a medical grade mask with a visor for eye protection.  All other essential visitors are required to wear a medical grade face mask.  These will be provided at screening. If a visitor lets the screeners know they cannot tolerate a mask, they will be trusted in good faith and requested to wear a full-face visor for the duration of their visit. If a visitor (or patient) refuses to wear a medical mask or full-face visor, they will not be permitted to enter.   

Essential visitors will be issued with an identification sticker for easy visual identification and management.

Visitor restrictions are subject to change based on the status of the pandemic within the region HHCC serves.

Access our patient visitation policy
Watch a video on visiting our Main Entrance 

Mask Policy:

All approved visitors, support personnel, day surgery and outpatients must be masked upon entry to the hospital. The hospital will provide one upon screening and approved entry. 

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