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Coronavirus (COVID-19)

The health of everyone at Headwaters and providing a safe environment is our top priority. As we continue to deliver quality care and services, our objective is to reduce risk to our patients, families, staff physicians, volunteers, students and the community.

To book an appointment at our COVID-19 Assessment Centre call 1-833-442-2001 or click here to book online.

Test results can be accessed online within 2 - 4 days using a computer or mobile device.
If you have general questions about COVID-19, please call the COVID-19 Call Centre at  Wellington-Dufferin-Guelph Public Health at (800) 265.7293 x7006.


Access information about our COVID-19 Assessment Centre, testing guidelines and test reults >>

Access a full list of what is open/closed at Headwaters>>


Latest Update: 

Headwaters Health Care Centre status update (as of January 22, 2021)
Current inpatients with confirmed COVID-19
**From all regions serviced by Headwaters Health Care Centre
Total number of positive inpatients to date
**From all regions serviced by Headwaters Health Care Centre
Current inpatients with pending swab test results      0
Total number of patients with COVID-19 that have passed away 13
Total number of staff members and physicians testing COVID-19 positive to date      47
Total number of COVID-19 Assessment Centre visits to date 55,883
Total number of COVID-19 Assessment Centre tests to date 52,898
Total confirmed COVID-19 cases in Dufferin County
**Reported by Wellington-Dufferin-Guelph Public Health 
Total confirmed COVID-19 cases in Caledon
**Reported by Peel Public Health

Entry Points:

  • Entry points into the hospital are limited. The Ambulatory Care entrance is open between 6:30am - 8:30pm and the Emergency Department entrance is open 24/7. All other entrances to the hospital are closed. 
  • All staff, patients and visitors are screened before entering the hospital.
  • All staff entering the hospital will be provided a mask to be worn at all times while inside the hospital.

Visitor access has changed

We understand how important it is to have a loved one by your side. As of July 7, 2020, Headwaters Health Care Centre (HHCC) has re-opened limited visitation at the hospital to enhance the patient experience. Hospitals across the province restricted visitation in mid-March in response to the COVID-19 pandemic and at the direction of the Ontario government.

To ensure visitation can take place safely, precautionary measures remain in place. >>Learn more>>


Now more than ever Headwaters needs support from the communities we serve. The COVID-19 pandemic is putting significant strain on vital hospital resources including much-needed Personal Protective Equipment (PPE). Without these items, we cannot provide the care our patients need. As we continue to respond to the critical demand of COVID-19, we are calling on our communities to help us by donating any unused, unopened and unexpired PPE to our hospital. >>Learn more>>


As COVID-19 evolves, it is important to get your information from credible sources such as: View photos and videos of our fight against the spread of COVID-19:

You asked - we answered

  • Can I still visit someone in the hospital?

    Visitor access has changed:

    We have reduced restrictions for visiting. We will now allow one essential visitor for certain categories of patients (see chart below). Visitors will be screened upon arrival and those who fail the screening will not be permitted to enter.

    Guidelines for patients who are eligible for essential visitors:
    Patient category Clinical Team Guide Visiting Restriction Guide
    Category 1: Patients with Life Altering Event
    End of Life
    (including MAID)
    High risk of dying in the next 2 weeks
    All other palliative/End of Life patients
    1 visitor daily
    1 visitor twice a week
    Child Birth Includes post-partum 1 visitor daily
    Major Surgery Anticipated LOS, greater than 3 days 1 visitor daily
    (reassess after 4days if ongoing visits required)
    Critical Illness Unstable/deteriorating patient (e.g. CCU) 1 visitor daily
    Mental Health Crisis   1 visitor daily
    Life Altering Diagnosis Includes outpatient and inpatient 1 visitor daily for inpatient
    1 visitor for accompanying for outpatient
    Category 2: Vulnerable Patients
    Under 18 years Time limit based on child’s need 1 visitor daily
    Significant Development, Intellectual Disability or Functional Disability   1 visitor 3 x week
    Cognitive Impairment Dementia, severe brain injury, severe stroke 1 visitor 3 x week
    Unable to Safely communicate All means of virtual communication has failed 1 visitor 3 x week
    Category 3: Other patients
    Long stay patients  More than 30 days stay, and discharge is not planned within the next week. 1 visitor 2 x week
    Short stay patients
    (review if category 1 or 2)
     Less than 7 days stay, low acuity No visitors
    Patient ready for discharge An in-person meeting is required to facilitate discharge, where virtual options are not sufficient 1 visitor
    Emergency Care
    (patient is within categories 1 and/or 2)
    The need for essential care partners to support the patient and clinical team with timely assessment and support
    1 visitor for accompanying the patient
    Ambulatory Care and Diagnostic Imaging Appointments
    (patient is within categories 1 and/or 2)
    The need for essential visitors to support the patient and assist the care team. 1 visitor for accompanying the patient
    How to schedule visits for admitted patients:
    • Patients will identify their two essential visitors to the care team
    • The care team will schedule your visit (day/time)
    • Visiting on the inpatient units is restricted to 1 visitor per patient 1 hour block (4 blocks of time are available per day) – 12 visitors per day
    • Critical Care Unit and Obstetrics do not have visiting times – please discuss visiting with the care team.
    Area Days of Week Visiting Hours
    D Wing Monday, Wednesday, Saturday 10:00am – 12:00pm
    18:00pm – 20:00pm
    E Wing Tuesday, Thursday, Sunday 10:00am – 12:00pm
    18:00pm – 20:00pm
    F Wing Monday, Wednesday, Saturday 10:00am – 12:00pm
    18:00pm – 20:00pm
    Critical Care Unit Daily 24hrs
    Obstetrics Daily 24hrs

    Visitors will not be allowed to enter the hospital who:
    • Have COVID-19 symptoms (see appendix C)
    • Have been outside of Canada in the past 14 days
    • Has been tested positive for COVID19 and has not been cleared by Public Health
    • Have had close contact with a confirmed or probable case of COVID19 without wearing appropriate personal protective equipment
    • Are under the age of 18 years 
    • Any special circumstances or requests posed to the screeners should be run by the Manager of the department or the Hospital Service Coordinator
    • Merchant vendors, students and volunteers have been instructed to not return to the hospital until further notice
    • Patient bedside telephones have been activated free of charge to enable them to contact loved ones during this difficult time
    Access our patient visitation policy
  • How do I access the hospital?
    Entry points into the hospital are now limited. The Ambulatory Care entrance is open between 6:30am - 8:30pm and the Emergency Department entrance is open 24/7. All other entrances to the hospital are closed. 

    All staff, patients and visitors will be screened before entering the hospital. Anyone who does not meet screening criteria, will not be permitted to enter.
  • How do I self-isolate?
    During isolation, you must stay at home or in your accommodation for 14 days. Don’t go to public places or places where you might have contact with other people. Please adhere to the new provincial directions.

    Wellington-Dufferin-Guelph Public Health has created useful instructions on how to self-isolate including: staying home, limiting the number of visitors in your home and avoiding contact with others. Access this information here.
  • How do I self-monitor?
    When in isolation, monitor yourself for symptoms including fever, cough or shortness of breath.

    Wellington-Dufferin-Guelph Public Health has created useful instruction on how to monitor for 14 days after exposure to COVID-19 including avoiding public spaces and what to do if you develop these or any other symptoms. Access this information here.
  • I am a student or volunteer at the hospital. Should I come in for my shift?
    As a precaution we are asking all volunteers and students to not return to the hospital until further notice.
  • Is it safe to come to Headwaters Health Care Centre?
    Yes, Headwaters continues to be a safe place to come for patient care. We are working with our partners and monitoring the COVID-19 situation to ensure we are following the latest direction and advice to keep everyone safe. We are taking steps to reduce the overall volume of people in the hospital (including students and volunteers) and are practicing physicial distancing.
  • Should I be self-isolating?
    If you have travelled, you must self-isolate for 14 days since your arrival in Canada. People who are self-isolating should not go to work.

    If you have been in close contact with a confirmed case of COVID-19, you must self-isolate for 14 days from the date of your last contact with that person. This includes close contact within the 24 hours before the person became unwell.
  • What can I do to protect my health and the health of others?
    1. Wash your hands often with soap and water for at least 20 seconds (access videos from Public Health)
    2. Use an alcohol-based hand sanitizer if soap and water are not available
    3. Avoid contact with people who are sick with respiratory or diarrhea illnesses
    4. Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing
    5. Clean your hands after using the washroom, before eating and after sneezing or blowing your nose
  • What does physicial distancing mean?
    This is a term used to broadly describe limiting overall volumes and interaction of people. We are limiting visitors including vendors, external attendees at meetings etc. As well as volunteers and students. We are using remote technologies and teleconferencing to reduce the number of people congregating together or coming to the hospital.

    As the province begins to take steps towards opening up we want to remind you of the continued importance of physicial distancing. 

  • Where do I park when I come to the Hospital?

    There are two parking lots for patients and visitors to use; one next to our Ambulatory Care entrance and one next to our Emergency Department entrance. Signs on Rolling Hills Drive will direct you to whichever one you’d like to use.

    There are directional signs as well as staff working outside the Assessment Centre that can help provide further directions.