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Coronavirus (COVID-19)

The health of everyone at Headwaters and providing a safe environment is our top priority. As we continue to deliver quality care and services, our objective is to reduce risk to our patients, families, staff physicians, volunteers, students and the community.

If you have general questions about COVID-19, please call Wellington-Dufferin-Guelph Public Health at  (800) 265.7293 x7006.

Use this Self-Assessment tool to help determine if you need to seek further care.

 



View photos of our fight against the spread of COVID-19:

Latest Update 

Headwaters Health Care Centre and WDG Public Health are working together to protect community members and hospital staff.


Donations:

Now more than ever Headwaters needs support from the communities we serve. The COVID-19 pandemic is putting significant strain on vital hospital resources including much-needed Personal Protective Equipment (PPE). Without these items, we cannot provide the care our patients need. As we continue to respond to the critical demand of COVID-19, we are calling on our communities to help us by donating any unused, unopened and unexpired PPE to our hospital. >>Learn more>>

Services and Programs:

Entry Points:

  • Entry points into the hospital are now limited. The Ambulatory Care entrance is open between 6:30am - 8:30pm and the Emergency Department entrance is open 24/7. All other entrances to the hospital are closed. 
  • All staff, patients and visitors are screened before entering the hospital.
  • All staff entering the hospital will be provided a mask to be worn at all times while inside the hospital.

Visitor access has changed:

We will only allow one essential visitor for certain patients. These visitors will be screened upon arrival and those who fail the screening will not be permitted to enter.
  • Essential visitors are classified by the Ministry of health as:
    • A visitor of a patient who is palliative or very ill
    • A parent/guardian of an ill child or youth
    • A visitor of a patient undergoing surgery
    • A visitor of a woman giving birth
  • All merchant vendors, student and volunteers have been instructed to not return to the hospital until further notice.
  • Patient bedside telephones are being activiated free of charge to enable them to contact loved ones during this difficult time. 

COVID-19 Assessment Centre 

  • Our COVID-19 Assessment Centre opened March 19, 2020, to provide enhanced patient and visitor screening.
  • The COVID-19 Assessment Centre is open, operating from 8:00 a.m. to 8:00 p.m., seven days a week .
    • Please note we will stop accepting new patients at 7:00pm.
    • People drive through and are assessed in their cars.
    • Walk-ins also accepted.
    • It is important to remember that not everyone who is assessed will be swabbed and tested for COVID-19.
  • It is a self-contained, semi-permanent, hard-sided tent located at the top parking lot at 140 Rolling Hills Drive, beside Headwaters Health Care Centre.
  • It is staffed by local family physicians and team members from home and community care, primary care and the hospital.
Bulletins
March 13, 2020
March 20, 2020
March 27, 2020

Learn more about the changes underway.

You asked — we answered

  • Can I still visit someone in the hospital?
    Visitor access has changed:
    • We will only allow one essential visitor for certain patients. These visitors will be screened upon arrival and those who fail the screening will not be permitted to enter.
    • Essential visitors are classified by the Ministry of health as:
      • A visitor of a patient who is palliative or very ill
      • A parent/guardian of an ill child or youth
      • A visitor of a patient undergoing surgery
      • A visitor of a woman giving birth
    • We recommend that friends and family keep in touch with loved ones by phone or other technologies available. We are assessing how we can support the use of technology in our care spaces including The Hub (our bedside terminals).
    • All merchant vendors, student and volunteers have been instructed to not return to the hospital until further notice.
  • How do I access the hospital?
    Entry points into the hospital are now limited. The Ambulatory Care entrance is open between 6:30am - 8:30pm and the Emergency Department entrance is open 24/7. All other entrances to the hospital are closed. 

    All staff, patients and visitors will be screened before entering the hospital. Anyone who does not meet screening criteria, will not be permitted to enter.
  • How do I find out the results of my test?
    Wellington-Dufferin-Guelph Public Health will be calling all those who test positive for COVID-19. Patients are encouraged not to call public health for results. Once your assessment is complete you will receive further direction from the care team regarding next steps in your care. The provincial average for results is four days, however this depends on the demands across the province.
     
  • How do I self-isolate?
    During isolation, you must stay at home or in your accommodation for 14 days. Don’t go to public places or places where you might have contact with other people. Please adhere to the new provincial directions.

    Wellington-Dufferin-Guelph Public Health has created useful instructions on how to self-isolate including: staying home, limiting the number of visitors in your home and avoiding contact with others. Access this information here.
     
  • How do I self-monitor?
    When in isolation, monitor yourself for symptoms including fever, cough or shortness of breath.

    Wellington-Dufferin-Guelph Public Health has created useful instruction on how to monitor for 14 days after exposure to COVID-19 including avoiding public spaces and what to do if you develop these or any other symptoms. Access this information here.
  • I am a student or volunteer at the hospital. Should I come in for my shift?
    As a precaution we are asking all volunteers and students to not return to the hospital until further notice.
  • I feel unwell and plan to visit someone who is currently at the hospital. Can I still come?
    If you feel unwell or have any respiratory virus symptoms, please avoid visiting a loved one at the hospital until you are better. Please note we have limited our visitors to one essential visitor for certain patients.
  • Is it safe to come to Headwaters Health Care Centre?
    Yes, Headwaters continues to be a safe place to come for patient care. We are working with our partners and monitoring the COVID-19 situation to ensure we are following the latest direction and advice to keep everyone safe. We are taking steps to reduce the overall volume of people in the hospital (including students and volunteers) and are practicing social distancing.
  • Should I be self-isolating?
    If you have travelled, you must self-isolate for 14 days since your arrival in Canada. People who are self-isolating should not go to work.

    If you have been in close contact with a confirmed case of COVID-19, you must self-isolate for 14 days from the date of your last contact with that person. This includes close contact within the 24 hours before the person became unwell
  • What can I do to protect my health and the health of others?
    1. Wash your hands often with soap and water for at least 20 seconds
    2. Use an alcohol-based hand sanitizer if soap and water are not available
    3. Avoid contact with people who are sick with respiratory or diarrhea illnesses
    4. Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing
    5. Clean your hands after using the washroom, before eating and after sneezing or blowing your nose
  • What does social distancing mean?
    This is a term used to broadly describe limiting overall volumes and interaction of people. We are limiting visitors including vendors, external attendees at meetings etc. As well as volunteers and students. We are using remote technologies and teleconferencing to reduce the number of people congregating together or coming to the hospital.
  • What is the COVID-19 Assessment Centre?
    The COVID-19 assessment centre is a focused out of hospital drive-through clinic where people are screened and may seen by a team of health care providers for COVID-19 related concerns. This decreases the pressures on the emergency department, family doctors and other community clinics.
     
  • Where is the COVID-19 Assessment Centre?
    The COVID-19 Assessment Centre opened on March 19, 2020. The clinic is located at 140 Rolling Hills Drive, and is open from 8am-8pm daily. Please note we will stop accepting new patients at 7:00pm. Anyone coming to the assessment centre should use the entrance to 140 Rolling Hills. Please note, not everyone who is assessed will be swabbed and tested for COVID-19.
     
  • Who should get tested for COVID-19?
    People who have flu-like illness including fever, cough, sore throat or respiratory symptoms (e.g., shortness of breath, trouble breathing).

    AND
    Have travelled anywhere outside Canada in the last 14 days.

    OR
    Anyone who has been in contact with someone who has flu-like symptoms who has travelled outside Canada in the last 14 days;

    OR
    Anyone who has been in contact with someone who has a presumptive/probable or confirmed case of COVID-19.
  • Who should go to the Assessment Centre?
    We are asking the public to consider a few things when they are thinking about coming to the COVID-19 Assessment Centre:
    • If you are unsure whether you should seek further care, please use the self-assessment tool provided by the Ministry of Health.
    • If you have no symptoms, please continue to monitor yourself
    • If your symptoms are MILD, stay home and self-isolate. Contact your health care provider, Telehealth Ontario at 1-866-797-0000, or your local public health agency for further information.
    • If your symptoms are MODERATE with fever, cough or shortness of breath, call your health care provider, Telehealth Ontario  at 1-866-797-0000 or your local public health agency to arrange an over-the-phone assessment. They may ask that you go the COVID-19 Assessment Centre beside Headwaters Health Care Centre. If you are sent to the assessment clinic, you will be screened and may be seen by a clinician who will provide further instruction. If it is determined you need to be tested, the clinician will make the arrangements. It is important to remember that not everyone who is assessed at our Assessment Centre will be swabbed and tested for COVID-19.
    • If your symptoms are SEVERE and it is an emergency, please go to your nearest emergency room or call 911.
  • Who will see me in the COVID-19 Assessment Centre?
    The COVID-19 Assessment Centre is staffed by a team of health care professionals. Patients will be assessed and may or may not be tested for COVID-19 depending on their symptoms. People will receive direction from the care team regarding next steps in their care.
     
  • Will everyone who comes to the Assessment Centre be tested for COVID-19?
    No. We are following guidelines from the Ministry of Health. This means not everyone will be tested. It will be determined through a combination of Ministry guidelines and clinical assessment.
     
  • Will people be able to walk-in to the COVID-19 Assessment Centre?
    While we can manage walk-ins, people are encouraged to drive if they are able. Walk-ins will be screened and may be required to wear a mask provided by a health care provider and sanitize their hands.
     
  • Where do I park when I come to the Hospital?

    There are two parking lots for patients and visitors to use; one next to our Ambulatory Care entrance and one next to our Emergency Department entrance. Signs on Rolling Hills Drive will direct you to whichever one you’d like to use.

    Our COVID-19 Assessment Centre is set up as a drive through at 140 Rolling Hills Drive so patients can remain in their cars and do not need to access the parking lots. There are directional signs as well as staff working outside the Assessment Centre that can help provide further directions.

    Please do not block any intersections or driveways in the neighborhood adjacent to our hospital.