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Coronavirus (COVID-19)

The health of everyone at Headwaters and providing a safe environment is our top priority. As we continue to deliver quality care and services, our objective is to reduce risk to our patients, families, staff physicians, volunteers, students and the community.


If you have general questions about COVID-19, please call the COVID-19 Call Centre at  Wellington-Dufferin-Guelph Public Health at (800) 265.7293 x7006. Hours of Operation Change: As of June 21, hours of operation of the WDG Public Health Call Centre will be Monday to Saturday, 9:00 am to 4:00 pm, closed on Sundays.  Access other local contacts and websites.
 

According to the Ontario government, effective May 24 testing is available for the following populations: 

  • Asymptomatic, risk-based testing: people who are concerned they may have been exposed to COVID-19. This includes people who are contacts of or who may have been exposed to a confirm or suspected case: People who are at risk of exposure to COVID-19 through their employment, including essential workers (e.g. health care workers, grocery store employees, food processing plants). 
  • Symptomatic testing: All people with at least one symptom of COVID-19, even for mild symptoms. Learn more at Wellington Dufferin Guelph Public Health
  • Use this Self-Assessment tool to help determine if you need to seek further care.
Our Assessment Centre hours are 9:00am to 5:00pm seven days a week (last patient of the day will be seen at 4:30pm).
 

Visitor access has changed : click here to learn more >>

Access our patient visitation policy OR resources for patients and visitors

As the province begins to take steps towards opening up we want to remind you of the continued importance of physicial distancing. 
 

Latest Update: 

Headwaters Health Care Centre and WDG Public Health are working together to protect community members and hospital staff.

Headwaters Health Care Centre status update (as of August 7, 2020 1:30pm)

**Effective June 29 our status will be updated on Friday only **

Current inpatients with confirmed COVID-19 0
Total number of positive inpatients to date 35
Current inpatients with pending swab test results       0
Total number of patients with COVID-19 that have passed away 3
Total number of staff members and physicians swabbed to date  349
Current number of staff members and physicians who are COVID-19 positive  1
Total number of staff members and physicians testing COVID-19 positive to date      26
Total number of COVID-19 Assessment Centre visits to date 16,551
Total number of COVID-19 Assessment Centre tests to date 15,064
Confirmed COVID-19 cases in Dufferin County
**Reported by Wellington Dufferin Peel Public Health ** as of July 31, 2020
194
Confirmed COVID-19 cases in Caledon
**Reported by Peel Public Health
191


Donations:

Now more than ever Headwaters needs support from the communities we serve. The COVID-19 pandemic is putting significant strain on vital hospital resources including much-needed Personal Protective Equipment (PPE). Without these items, we cannot provide the care our patients need. As we continue to respond to the critical demand of COVID-19, we are calling on our communities to help us by donating any unused, unopened and unexpired PPE to our hospital. >>Learn more>>

Services and Programs: For a list of what is open/closed click here.

Entry Points:

  • Entry points into the hospital are now limited. The Ambulatory Care entrance is open between 6:30am - 8:30pm and the Emergency Department entrance is open 24/7. All other entrances to the hospital are closed. 
  • All staff, patients and visitors are screened before entering the hospital.
  • All staff entering the hospital will be provided a mask to be worn at all times while inside the hospital.

Visitor access has changed:

We understand how important it is to have a loved one by your side. As of July 7, 2020, Headwaters Health Care Centre (HHCC) has re-opened limited visitation at the hospital to enhance the patient experience. Hospitals across the province restricted visitation in mid-March in response to the COVID-19 pandemic and at the direction of the Ontario government.

To ensure visitation can take place safely, precautionary measures remain in place.
 
Admitted Patients & Maternity:

We are allowing one essential visitor to visit an admitted patient. In an effort to contain virus spread not all patients will be eligible for essential visitors. This will be assessed on your admission and visitation will be coordinated with you, your loved ones and the care team.

Admitted patients will be asked to designate two essential visitors, these visitors can then schedule visits with the care team on the inpatient unit. Only one of the designated essential visitors can visit at any one time.

The two person essential visitor policy does not apply for birthing mothers. Birthing mothers can have a birthing partner and a Doula remain with them for support, please discuss with the care team on arrival.

How to schedule visits for admitted patients:
  • Patients can identify two designated essential visitors to the care team. The care team will schedule the visit (day/time) with the designated essential visitor.
  • Visiting on the inpatient units is restricted to one designated essential visitor per patient in one visiting period.
  • Visitors who have not scheduled a visit with the care team will not be allowed access to the hospital (unless exceptional circumstances, e.g. palliative patient).
Area Extension Days of Week Visiting Hours
D Wing 3230 Monday, Wednesday, Saturday 10:00 - 12:00
18:00 - 20:00
E Wing 2234 Tuesday, Thursday, Sunday
F Wing 2239 Monday, Wednesday, Saturday
Critical Care Unit 2221 Daily - please discuss with the care team 24 Hours

Emergency Department and Ambulatory Care Settings:
Patients attending the Emergency Department or attending scheduled appointments may have one visitor remain with them if support is required. This will be assessed by the care team and could include (but not limited to):
 
  • Pediatric patients – i.e. children under 18
  • Mental health/competency/confusion challenges
  • Significant development, intellectual disability or functional disability
  • Cognitive impairment
  • Palliative
Visitor Screening:
All permitted visitors will be screened upon entering the hospital. Any visitor who screens positive for COVID-19 symptoms will not be allowed entry. In exceptional circumstances (such as a support person for a woman in labour, a parent/guardian of a child in the Emergency department or a palliative/end of life patient), a visitor who screens positive for symptoms will be reviewed by HHCC’s infection prevention and control practitioner or hospital coordinator prior to entry.

Visitors will not be allowed to enter the hospital who:
  • Have COVID-19 symptoms
  • Have been outside of Canada in the past 14 days
  • Has been tested positive for COVID19 and has not been cleared by Public Health
  • Have had close contact with a confirmed or probable case of COVID19 without wearing appropriate personal protective equipment
  • Are under the age of 18 years 
  • Any special circumstances or requests posed to the screeners should be discussed with the Manager of the department or the Hospital Service Coordinator
  • Merchant vendors, students and volunteers have been instructed to not return to the hospital until further notice
  • Patient bedside telephones have been activated free of charge to enable them to contact loved ones during this difficult time
All visitors must comply with hand hygiene practices, wear a mask and follow physical distancing. Visitors could also be asked to wear additional personal protective equipment as determined by the care team based on a patients’ condition.

Visitor restrictions are subject to change based on the status of the pandemic within the region HHCC serves.

Access our patient visitation policy
Access resources for patients and visitors


Mask Policy:

All approved visitors, support personnel, day surgery and outpatients must be masked upon entry to the hospital. Visitors may wear their own mask or the hospital will provide one upon screening and approved entry. 

COVID-19 Assessment Centre:

  • Our COVID-19 Assessment Centre opened March 19, 2020, to provide enhanced patient and visitor screening. 
  • The COVID-19 Assessment Centre is open, operating from 9:00 a.m. - 5:00 p.m., seven days a week.
    • Please note our last patient for the day will be seen at 4:30pm.
    • People drive through and are assessed in their cars.
    • Walk-ins also accepted.
  • No referral is necessary. 
  • Public Health will contact those who test positive for further instruction. 
  • It is a self-contained, semi-permanent, hard-sided tent located at the top parking lot at 140 Rolling Hills Drive, beside Headwaters Health Care Centre.
  • It is staffed by local family physicians and the hospital.
  • Please be prepared for increased wait times. 
Access forms from Public Health Ontario
Access general information about our COVID-19 Assessment Centre
 

Test Results: 

  • The hospital is not provided with test results. Please do not call the Hospital Switchboard.
  • Due to the increased testing in Ontario, Public Health will no longer be receiving negative test results from the testing lab therefore will no longer be calling those who test negative.
  • Public Health will continue to receive positive test results and will contact those who test positive with further instruction. The COVID-19 Call Centre cannot provide test results.
  • The Ontario government has launched a new online portal, so you can access your COVID-19 lab test results online using a computer or mobile device.
  • It can take up to 7 days for your COVID-19 test results to come back. Continue to self-isolate while you’re waiting for test results.

Resources:

As COVID-19 evolves, it is important to get your information from credible sources such as: View photos and videos of our fight against the spread of COVID-19:

You asked - we answered

  • Can I still visit someone in the hospital?

    Visitor access has changed:

    We have reduced restrictions for visiting. We will now allow one essential visitor for certain categories of patients (see chart below). Visitors will be screened upon arrival and those who fail the screening will not be permitted to enter.

    Guidelines for patients who are eligible for essential visitors:
    Patient category Clinical Team Guide Visiting Restriction Guide
    Category 1: Patients with Life Altering Event
    End of Life
    (including MAID)
    High risk of dying in the next 2 weeks
     
    All other palliative/End of Life patients
    1 visitor daily
     
    1 visitor twice a week
    Child Birth Includes post-partum 1 visitor daily
    Major Surgery Anticipated LOS, greater than 3 days 1 visitor daily
    (reassess after 4days if ongoing visits required)
    Critical Illness Unstable/deteriorating patient (e.g. CCU) 1 visitor daily
    Mental Health Crisis   1 visitor daily
    Life Altering Diagnosis Includes outpatient and inpatient 1 visitor daily for inpatient
    1 visitor for accompanying for outpatient
    Category 2: Vulnerable Patients
    Under 18 years Time limit based on child’s need 1 visitor daily
    Significant Development, Intellectual Disability or Functional Disability   1 visitor 3 x week
    Cognitive Impairment Dementia, severe brain injury, severe stroke 1 visitor 3 x week
    Unable to Safely communicate All means of virtual communication has failed 1 visitor 3 x week
    Category 3: Other patients
    Long stay patients  More than 30 days stay, and discharge is not planned within the next week. 1 visitor 2 x week
    Short stay patients
    (review if category 1 or 2)
     Less than 7 days stay, low acuity No visitors
    Patient ready for discharge An in-person meeting is required to facilitate discharge, where virtual options are not sufficient 1 visitor
    Emergency Care
     
    (patient is within categories 1 and/or 2)
    The need for essential care partners to support the patient and clinical team with timely assessment and support
     
    1 visitor for accompanying the patient
    Ambulatory Care and Diagnostic Imaging Appointments
     
    (patient is within categories 1 and/or 2)
    The need for essential visitors to support the patient and assist the care team. 1 visitor for accompanying the patient
     
    How to schedule visits for admitted patients:
    • Patients will identify their two essential visitors to the care team
    • The care team will schedule your visit (day/time)
    • Visiting on the inpatient units is restricted to 1 visitor per patient 1 hour block (4 blocks of time are available per day) – 12 visitors per day
    • Critical Care Unit and Obstetrics do not have visiting times – please discuss visiting with the care team.
    Area Days of Week Visiting Hours
    D Wing Monday, Wednesday, Saturday 10:00am – 12:00pm
    18:00pm – 20:00pm
    E Wing Tuesday, Thursday, Sunday 10:00am – 12:00pm
    18:00pm – 20:00pm
    F Wing Monday, Wednesday, Saturday 10:00am – 12:00pm
    18:00pm – 20:00pm
    Critical Care Unit Daily 24hrs
    Obstetrics Daily 24hrs

    Visitors will not be allowed to enter the hospital who:
    • Have COVID-19 symptoms (see appendix C)
    • Have been outside of Canada in the past 14 days
    • Has been tested positive for COVID19 and has not been cleared by Public Health
    • Have had close contact with a confirmed or probable case of COVID19 without wearing appropriate personal protective equipment
    • Are under the age of 18 years 
    • Any special circumstances or requests posed to the screeners should be run by the Manager of the department or the Hospital Service Coordinator
    • Merchant vendors, students and volunteers have been instructed to not return to the hospital until further notice
    • Patient bedside telephones have been activated free of charge to enable them to contact loved ones during this difficult time
    Access our patient visitation policy
  • How do I access the hospital?
    Entry points into the hospital are now limited. The Ambulatory Care entrance is open between 6:30am - 8:30pm and the Emergency Department entrance is open 24/7. All other entrances to the hospital are closed. 

    All staff, patients and visitors will be screened before entering the hospital. Anyone who does not meet screening criteria, will not be permitted to enter.
  • How do I find out the results of my test?
    Due to the increased testing in Ontario, Public Health will no longer be receiving negative test results from the testing lab therefore will no longer be calling those who test negative. Public Health will continue to receive positive test results and will contact those who test positive with further instruction. The COVID-19 Call Centre cannot provide test results.

    The Ontario government has launched a new online portal, so you can access your COVID-19 lab test results online using a computer or mobile device. Please note: The hospital is not provided with the test results. Please do not call the Hospital Switchboard.

    It can take up to 7 days for your COVID-19 test results to come back. Continue to self-isolate while you’re waiting for test results.
  • How do I self-isolate?
    During isolation, you must stay at home or in your accommodation for 14 days. Don’t go to public places or places where you might have contact with other people. Please adhere to the new provincial directions.

    Wellington-Dufferin-Guelph Public Health has created useful instructions on how to self-isolate including: staying home, limiting the number of visitors in your home and avoiding contact with others. Access this information here.
     
  • How do I self-monitor?
    When in isolation, monitor yourself for symptoms including fever, cough or shortness of breath.

    Wellington-Dufferin-Guelph Public Health has created useful instruction on how to monitor for 14 days after exposure to COVID-19 including avoiding public spaces and what to do if you develop these or any other symptoms. Access this information here.
  • I am a student or volunteer at the hospital. Should I come in for my shift?
    As a precaution we are asking all volunteers and students to not return to the hospital until further notice.
  • I am giving birth during the COVID-19 pandemic, how many visitors can I have?
    We allow one essential visitor for a woman giving birth. Their support person will be screened before entering the hospital. If they fail the screening, unfortunately they will not be permitted to enter the hospital. 

    Access more frequently asked questions about birth plans and COVID-19.
  • I feel unwell and plan to visit someone who is currently at the hospital. Can I still come?
    If you feel unwell or have any respiratory virus symptoms, please avoid visiting a loved one at the hospital until you are better. Please note we have limited our visitors, to learn more access our patient visitation policy.
  • Is it safe to come to Headwaters Health Care Centre?
    Yes, Headwaters continues to be a safe place to come for patient care. We are working with our partners and monitoring the COVID-19 situation to ensure we are following the latest direction and advice to keep everyone safe. We are taking steps to reduce the overall volume of people in the hospital (including students and volunteers) and are practicing physicial distancing.
  • Should I be self-isolating?
    If you have travelled, you must self-isolate for 14 days since your arrival in Canada. People who are self-isolating should not go to work.

    If you have been in close contact with a confirmed case of COVID-19, you must self-isolate for 14 days from the date of your last contact with that person. This includes close contact within the 24 hours before the person became unwell.
  • What can I do to protect my health and the health of others?
    1. Wash your hands often with soap and water for at least 20 seconds (access videos from Public Health)
    2. Use an alcohol-based hand sanitizer if soap and water are not available
    3. Avoid contact with people who are sick with respiratory or diarrhea illnesses
    4. Cover your mouth and nose with a tissue or your sleeve (not your hands) when coughing or sneezing
    5. Clean your hands after using the washroom, before eating and after sneezing or blowing your nose
  • What does physicial distancing mean?
    This is a term used to broadly describe limiting overall volumes and interaction of people. We are limiting visitors including vendors, external attendees at meetings etc. As well as volunteers and students. We are using remote technologies and teleconferencing to reduce the number of people congregating together or coming to the hospital.

    As the province begins to take steps towards opening up we want to remind you of the continued importance of physicial distancing. 

  • What is the COVID-19 Assessment Centre?
    The COVID-19 Assessment Centre is a focused out of hospital drive-through clinic where people are screened and may seen by a team of health care providers for COVID-19 related concerns. This decreases the pressures on the Emergency Department, family doctors and other community clinics.
     
  • Where is the COVID-19 Assessment Centre?
    The COVID-19 Assessment Centre opened on March 19, 2020. The clinic is located at 140 Rolling Hills Drive, and is open from 9am-5pm daily. Please note we will stop accepting new patients at 4:30pm. Anyone coming to the assessment centre should use the entrance to 140 Rolling Hills.
     
  • Who should get tested for COVID-19?
    As of May 24th the Government of Ontario has indicated that testing should be available for the following populations:

    Asymptomatic, risk-based testing: People who are concerned that they have been exposed to COVID-19. This includes people who are contacts of or may have been exposed to a confirmed or suspected case. People who are at risk of exposure to COVID-19 through their employment, including essential workers (e.g. health care workers, grocery store employees, food processing plants etc.)

    Symptomatic Testing: All people with at least one symptom of COVID-19, even for mild symptoms. Please go to an assessment centre if you have at least one of the following symptoms: 
    • fever
    • new onset of cough
    • difficulty breathing
    • chills
    • fatigue, malaise, myalgia (muscle aches)
    • headache
    • sore throat
    • runny, suffy or congested nose
    • lost sense of smell or taste
    • difficulty swallowing  
    • digestive issues (nausea/vomiting, diarrhea, stomach pain)  or 
    • for young children and infants; 
      • sluggishness or lack of appetite
      • multisystem inflammatory vasculitis
  • Who will see me in the COVID-19 Assessment Centre?
    The COVID-19 Assessment Centre is staffed by a team of health care professionals. People will receive direction from the care team regarding next steps in their care.
  • Will people be able to walk-in to the COVID-19 Assessment Centre?
    While we can manage walk-ins, people are encouraged to drive if they are able. Walk-ins will be screened and may be required to wear a mask provided by a health care provider and sanitize their hands.
     
  • Where do I park when I come to the Hospital?

    There are two parking lots for patients and visitors to use; one next to our Ambulatory Care entrance and one next to our Emergency Department entrance. Signs on Rolling Hills Drive will direct you to whichever one you’d like to use.

    Our COVID-19 Assessment Centre is set up as a drive through at 140 Rolling Hills Drive so patients can remain in their cars and do not need to access the parking lots. There are directional signs as well as staff working outside the Assessment Centre that can help provide further directions.

    Please do not block any intersections or driveways in the neighborhood adjacent to our hospital.