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At Headwaters Health Care Centre, we are committed to protecting all the personal information you share with us. Any confidential information we collect, use or disclose in providing health care services is handled according to best privacy practices and complies with all required privacy legislation.
Each time you visit the hospital, we collect information about you. The personal health information that we collect may include, for example, your name, date of birth, address, health card number, health history, results of tests, records of your visits to Headwaters Health Care Centre and the care that you received during those visits.
How We Use or Disclosure Your Health Information
We use and disclose your personal health information to:
- Treat and care for you;
- Get payment for your treatment and care (from OHIP, WSIB, your private insurer or others);
- Administer and manage our internal operations;
- Conduct quality improvement activities (such as sending patient satisfaction surveys);
- Teach;
- Conduct research and compile statistics;
- Fundraise to improve our health care services;
- Comply with legal and regulatory requirements.
Your Choice
You may access and correct your personal health records, or withdraw your consent for some of the above uses and disclosures by contacting us (subject to legal exceptions).
To access your health record, contact the health records department at (519) 941-2702 ext. 2256. Our office hours are Monday, Wednesday, and Friday, 9 a.m. to 4:30 p.m. Within 30 days of the request, you will be given access to your record.
To withdraw your consent for some of the above uses and disclosures, please request and fill out a “withdrawal of consent” form. If you do not want your presence at the hospital known, please inform the staff.
How to Contact Us
For more information about our privacy protection practices, or to raise a concern you have about how we keep your information private, contact us at:
Phone: (519) 941-2702 ext. 2578
Or Privacy Officers
Headwaters Health Care Centre
100 Rolling Hills Drive
Orangeville, Ontario
L9W 4X9
Fax: (519) 942-0483 |
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