Freedom of Information (FOI)

The Freedom of Information and Protection of Privacy Act (FIPPA) gives people the right to request access to information that is in the custody and control of government institutions. The Act also protects the privacy of individuals by requiring the government to follow specific rules regarding the collection, use and disclosure of personal information. The Act applies to Ontario's provincial ministries and provincial agencies, boards and commissions designated under the Act. Effective January 1, 2012 individuals can request access to records in the custody and control of Headwaters Health Care Centre. Requests must be made in writing by mail or in person to the Health Records department, Freedom of Information Coordinator and be accompanied by a non-refundable $5.00 fee (by cheque, cash or money order to Headwaters Health Care Centre).
Please ensure that your request includes:
  1. a reference to the Freedom of Information and Protection of Privacy Act;
  2. enough detail to assist us in processing the request; and, the $5.00 application fee (by cheque or money order made payable to Headwaters Health Care Centre.
You will be notified if: 
  1. further information to the documentation is required;
  2. the 30-day time limit must be extended and why;
  3. a record must be severed and why;
  4. access is denied and why;
  5. the estimated fee exceeds $100.00
Headwaters Health Care Centre may charge reasonable fees as outlined by FIPPA legislation for photocopy, searching and accessing records. Click here for Fee Schedule. 
You are invited to direct any questions related to privacy issues, Freedom of Information requests and/or any comments related to this site to:
Jennifer Beaumont
Chief Privacy Officer 
Headwaters Health Care Centre
100 Rolling Hills Drive, Orangeville, ON L9W 4X9
Telephone at 1-800-299-9126 ext. 29316
or by email at
The Personal Health Information Protection Act (PHIPA), is designed to allow individuals to have greater control of their personal health information specifically how it is collected, used and disclosed to others. Where there is a conflict between PHIPA and other legislation, PHIPA prevails.