Bank
Machine
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An
ATM Machine is located in the upper lobby next to the pay telephones. A
change machine is also available.
Cafeteria
Hours and Vending Machines
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The
Café serves a variety of food and beverages and is located on the lower
level of the hospital.
Café
Hours of operation are:
Monday
through Friday 7:30 am to 6:45 pm
Saturday
and Sunday 9:00 am to 6:45 pm
A
Coffee Bar is located in the main lobby. Twenty-four hour vending machines
for coffee, drinks and snacks are located in the Café and in the hallway
behind the Information Desk in the main lobby.
Cell
Phones
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Patients
and visitors are able to safely use cell phones and handheld wireless
devices in the main lobbies, cafeteria, waiting areas, and patient rooms
(except obstetrics patients) at both sites. Use is prohibited in some
patient care areas, such as the Intensive Care Unit, Obstetrics birthing
suites and nursery and the clinical areas of the Emergency Department,
because of the type of monitoring and life support equipment used in the
department. Signage throughout the facility will notify patients and
visitors of the cell phone and wireless devices restricted areas.
When entering these areas your wireless transmitting device will
need to be powered off as it sends a periodic signal when it is turned on.
We
encourage all patients and visitors to turn
their cell phone ringer off (vibrate mode)
out of courtesy to others. To protect patient confidentiality, patients
and visitors are not allowed to take still or motion photographs with
their cell phone.
Chapel, Spiritual
and Religious Care
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The
Pastoral Care Department is available to provide spiritual and religious
care. If you would like a visit from a hospital chaplain,
please inform a member of your health care team or contact the Pastoral
Care Office at ext. 2710 - Press 2 to leave a message for a Chaplain.
The
Chapel is located on the lower level of the hospital and is open to
patients and families at all times for prayer and meditation.
Compliments
and Concerns
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At
Headwaters Health Care Centre, we take great pride in the level of service
that we deliver to our patients and their families. We encourage you to
share your feedback, whether positive or constructive, with us.
Patients
and families are encouraged to communicate directly with their health care
team to mutually resolve issues as they arise. Patient concerns will be
forwarded to the appropriate Manager for follow up. Concerns pertaining to
physicians will be forwarded to the Chief of Staff.
Gift
Shop
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The
Auxiliary operated Gift Shop is located in the main lobby. The Gift Shop
offers a variety of items including gifts, infant logo wear, some
clothing, toiletries, cards, candy, magazines and flower arrangements. The
Gift Shop is open Monday to Friday 10:00 am to 4:00 pm and on weekends as
volunteers are available.
Latex Balloons
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Due to allergies latex
balloons are not permitted in the hospital. Choose mylar balloons
instead.
Newspapers
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Newspapers
may be purchased from the boxes located at the main hospital entrance.
Parking
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The
hospital’s visitor parking lot uses an automated pay system. Parking
rates are as follows:
-
$2.00
for the first 1/2 hour
-
$1.00
per each 1/2 hour
after
-
$14.00
for one day (maximum for 24 hours)
-
$27.50
for an unlimited weekly pass (available from the Parking Coordinator
located outside Switchboard)
To
use the system, follow these steps:
-
Take
a ticket when you enter and park your car.
-
Take
your ticket with you into the hospital.
-
At
the end of your appointment or visit, pay for your parking at the
parking machine in the main lobby. The machine accepts both cash and
credit cards (debit cards cannot be used).
-
Use
your validated ticket to exit the parking lot.
A
new parking area with seven additional parking spots for persons with
disabilities is located beside the Rehabilitation department to improve
access to the hospital (entrance off main driveway). A pay station is
located beside the Rehabilitation entrance for this parking area.
For
the safety of our patients, visitors and staff, we are committed to
keeping all fire routes clear of parked vehicles. Municipal bylaw officers
may ticket vehicles that are in violation of the parking bylaw. Headwaters
Health Care Centre does not have the authority to withdraw or cancel a
municipal parking ticket.
Money
raised through parking lot revenues are used to fund patient services at
the hospital.
Scent-free Policy
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In
support of our commitment to health promotion and a healthy and safe
environment, Headwaters Health Care Centre maintains a scent free policy.
Patients, visitors, employees, medical staff and volunteers in our
hospital are requested to refrain from the use of scented perfumes,
deodorants, after-shave lotions and other scented personal hygiene
products. Scented products contain certain chemicals that trigger symptoms
in people with migraine headaches, allergies, and asthma and other
respiratory disorders - sometimes requiring emergency treatment.
When sending/bringing flowers or bouquets to patients choose low-scent
flowers. Strong scented flowers NOT allowed include freesia, lilacs,
lavenders, lilies, hyacinth and peonies.
Smoking
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Headwaters
Health Care Centre is committed to demonstrating leadership in health promotion
and disease prevention. As of May 31, 2007, Headwaters Health Care Centre is smoke-free on all
hospital property. Smoking is not allowed inside the hospital or outside
on hospital grounds, including the
gardens, parking lots, vehicles, the medical clinic, the Rolling Hills
Child Care Centre, and the sidewalks and roadways within the boundaries of
both hospital sites.
Telephones
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Pay
phones are located on both levels of the hospital.
Visitors
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Family
and friends are encouraged to visit patients at any time. Headwaters does
not have specified visiting hours. If medical treatment or therapy is
necessary, visitors may be asked to wait in one of the lounges.
For
the protection of our patients, please do not visit if you have a cough,
flu-like symptoms or any other illness that can be easily spread. Signage
directs everyone entering the hospital to self-screen (read and answer the
questions posted on the sign) and you are asked to wash your hands
(hand-washing dispensers are provided) before entering and exiting all
patient care areas.
Wireless Internet Access
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Wireless Internet access is
available at Headwaters Orangeville site. Patients and families can
bring their own laptop computer and connect to the Internet free of
charge.
Computers and Internet services are available in the family quiet rooms
on E & F wing for patients and family. Computers are provided for
paediatric patients and include a content filter with a blocking
profile, which prevents access to offensive and illegal Web sites. Click
here to view the >Wireless Internet Terms of Use.
