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While you are in Hospital
Auxiliary
Cell
Phones
Hearing
Assistance and Interpreters
Hospice Dufferin
Inquiries
About Your Health
Latex Balloons
Newspapers
Nurse
Call System
Patient Email
Patient
Meals
Patient Transportation
Scent-free Policy
Security
Smoking
Spiritual
and Religious Care
Student
Placements
Telephones
Television
Wireless Internet Access
Auxiliary
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Many
volunteers contribute their time and talents to make your stay at
Headwaters Health Care Centre as comfortable as possible. They are men and
women from teenage to retirement age who work without pay. You will
recognize our Auxiliary volunteers by their teal uniforms.
Some
of the many services provided by our volunteers include:
-
Escort
– taking you to a diagnostic test
-
Delivering
flowers and mail
-
Answering
questions at the Information Desk
-
Operating
the Gift Shop
-
Operating
the Coffee Bar
Cell
Phones
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Patients
and visitors are able to safely use cell phones and handheld wireless
devices in the main lobbies, cafeteria, waiting areas, and patient rooms
(except obstetrics patients) at both sites. Use is prohibited in some
patient care areas, such as the Intensive Care Unit, Obstetrics birthing
suites and nursery and the clinical areas of the Emergency Department,
because of the type of monitoring and life support equipment used in the
department. Signage throughout the facility will notify patients and
visitors of the cell phone and wireless devices restricted areas.
When entering these areas your wireless transmitting device will
need to be powered off as it sends a periodic signal when it is turned on.
We
encourage all patients and visitors to turn
their cell phone ringer off (vibrate mode)
out of courtesy to others. To protect patient confidentiality, patients
and visitors are not allowed to take still or motion photographs with
their cell phone.
Hearing
Assistance and Interpreters
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If
you have difficulty hearing or are deaf, advise a member of your health
care team who will make arrangements to help you communicate while you are
at our hospital.
To
ensure clear communication between patients, family and staff, the
hospital maintains a list of personnel and volunteers who are able to
provide interpreter services. If you require this service, please advise a
member of your health care team.
Hospice
Dufferin
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Hospice
Dufferin, a non-profit community organization, provides support for
individuals and families that face a terminal illness and those who are
grieving.
The
main Hospice office is located at 39 First Street in Orangeville. (open
Monday to Friday 9:00
am to 4:30 pm) A satellite office is located at Headwaters Orangeville
site on F wing. Staff are available at this office Wednesday to
Friday during the day.
Support
services are provided on a one-to-one basis by trained volunteers who
work with patients and their families at either site or in the community
at their home. Hospice also offers a caregiver support group,
children and adult bereavement groups, education programs, and has a
lending library.
Patients,
family members, or any member of a health care team may make referrals for
service. For information or referrals call 942-3313 or 941-2410
ext. 3120.
Inquiries
About Your Health
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In
order to protect your privacy, information about your condition will not
be released to anyone unless specifically requested by you. If you consent
to have information released, please assign one person to call who can
then share the information with other members of your family and friends.
Latex Balloons
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Due to allergies latex
balloons are not permitted in the hospital. Choose mylar balloons
instead.
Newspapers
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Newspapers
may be purchased from the boxes located at the main hospital entrance.
Nurse
Call System
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The
nurse call system will be explained when you are admitted to your room.
Should you require assistance, you may use it to call the patient care
station. Patients also have the ability to call for assistance from all
washrooms located on the patient care units. If you have questions
regarding its use, please ask any member of your health care team.
Patient Email
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Visitors can send an email
message to patients during their stay. A printout of the email is
delivered to the patient's room. Patients who bring their laptop with
them and subscribe to pay-for-use Internet service during their hospital
stay can access their own personal email.
Patient
Meals
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While you
are in hospital, Nutrition Services will provide three nutritious meals a
day in accordance with your physician’s diet order. At breakfast time we
serve a continental meal consisting of bagel, toast or muffin, juice, cold
cereal, coffee or tea. Our lunch and dinner service is comprised of soup
or juice, a hot meal or sandwich, dessert and hot beverage.
Meal Time
Deliveries are as follows:
Breakfast
7:45 am - 8:10 am
Lunch
11:45 am - 12:15 pm
Dinner
4:45 pm - 5:15 pm
If you have
any nutritional concerns, food allergies or special dietary needs, please
ask a member of your health care team to arrange for a visit from
Nutrition Services.
Patient
Transportation
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Patients who have appointments not related to their inpatient medical
treatment are responsible for their transportation. If the patient can
ride in a vehicle, friends and family can drive them to a scheduled
appointment not related to their inpatient care. Through Caledon Community Services and Dufferin County Community
Support Services, residents have access to transportation services.
If a patient
requires transportation assistance, the hospital can provide a list of
local patient transfer companies (patient
transportation brochure),
for which the patient will be billed directly.
If the
patient doesn't wish to arrange transportation they may reschedule their
appointment for another date.
Scent-free Policy
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In
support of our commitment to health promotion and a healthy and safe
environment, Headwaters Health Care Centre maintains a scent free policy.
Patients, visitors, employees, medical staff and volunteers in our
hospital are requested to refrain from the use of scented perfumes,
deodorants, after-shave lotions and other scented personal hygiene
products. Scented products contain certain chemicals that trigger symptoms
in people with migraine headaches, allergies, and asthma and other
respiratory disorders - sometimes requiring emergency treatment.
When sending/bringing flowers or bouquets to patients choose low-scent
flowers. Strong scented flowers NOT allowed include freesia, lilacs,
lavenders, lilies, hyacinth and peonies.
Security
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Physicians,
staff and volunteers can be easily identified by their photo
identification (ID) badge. It is mandatory for these individuals to wear
their ID badge while at the hospital. If you observe a suspicious person
or activity, or have any security concerns, please inform a staff member
immediately.
For
patient safety, all emergency exit doors are locked from outside access.
The emergency exit doors leading directly off the patient care units will
alarm if they are opened from inside the building.
The
two doors to the gardens on the lower level can be re-entered from 7 am to
11:30 pm At 11:30 pm they will be locked for the evening and you will not
be able to enter the hospital through these doors.
Smoking
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Headwaters
Health Care Centre is committed to demonstrating leadership in health promotion
and disease prevention. As of May 31, 2007, Headwaters Health Care Centre is smoke-free on all
hospital property. Smoking is not allowed inside the hospital or outside
on hospital grounds, including the
gardens, parking lots, vehicles, the medical clinic, the Rolling Hills
Child Care Centre, and the sidewalks and roadways within the boundaries of
both hospital sites.
Supports are available to patients during their hospital stay.
Spiritual
and Religious Care
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Headwaters
Health Care Centre affirms the right of all patients to care that
considers their physical, mental, spiritual, and emotional needs.
The
Pastoral Care Department is available to provide spiritual and religious
care. If you would like a visit from a hospital chaplain,
please inform a member of your health care team or contact the Pastoral
Care Office at ext. 2710 - Press 2 to leave a message for a Chaplain.
The
Chapel is located on the lower level of the hospital and is open to
patients and families at all times for prayer and meditation.
If you wish for your clergy to visit you while you are in hospital, we
advise that you or your designate make these arrangements.
Student
Placements
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At
Headwaters, we train and teach medical students and students in other
health disciplines such as nursing and physiotherapy. If there is a
student involved in your care, you will be notified and introduced to that
individual. As well, students will have hospital ID clearly displayed for
all patient interactions. Patients have a right at all times to choose to
refuse to have a student involved in their care,
without jeopardizing their care in any way.
Telephones
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At
the time of registration, you will be asked if you wish to use the bedside
telephone during your hospital stay. There will be a $2.00 daily charge
for phone service. If you initially declined phone service and then change
your mind, please call “0” and ask the switchboard operator to
activate your phone.
When
you are calling someone outside the hospital, dial “9”, then the
desired number. To make a long distance call, dial “0”. You may charge
long distance calls to your credit card, a calling card or you may make a
collect call. Please give your family and friends the main hospital number
(519) 941-2410, plus the four digit extension number.
Pay
phones are located on both levels of the hospital.
Television
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Cable
service is available in your room. The rental rate is $10.00 per day
[$8.70 plus tax]. A headset is provided for your use.
To
activate your television, please fill out the form and return it to the
Vistacare display at the patient care station. Payment can be made by
cash, cheque, VISA or MasterCard. Payment must be ready for the attendant
before the television can be activated. Daily operation is from 2:00 pm to
2:00 pm the next day. If you have any questions, Vistacare can be
contacted at ext. 2347.
Wireless Internet Access
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Wireless Internet access is
available at Headwaters Orangeville site. Patients and families can
bring their own laptop computer and connect to the Internet free of
charge.
Computers and Internet services are available in the family quiet rooms
on E & F wing for patients and family. Computers are provided for
paediatric patients and include a content filter with a blocking
profile, which prevents access to offensive and illegal Web sites. Click
here to view the >Wireless Internet Terms of Use. |
