Compliments
and Concerns
Back
to top
At
Headwaters Health Care Centre, we take great pride in the level of service
that we deliver to our patients and their families. We encourage you to
share your feedback, whether positive or constructive, with us.
Patients
and families are encouraged to communicate directly with their health care
team to mutually resolve issues as they arise. Patient concerns will be
forwarded to the appropriate Manager for follow up. Concerns pertaining to
physicians will be forwarded to the Chief of Staff.
Discharge
Planning
Back
to top
Discharge
Planning assist patients and families with plans for care upon discharge
from the hospital. The hospital’s Discharge Planner can provide
information on:
If
you would like to speak with our Discharge Planner, please speak to a
member of your health care team.
Hospice
Dufferin
Back
to top
Hospice
Dufferin, a non-profit community organization, provides support for
individuals and families that face a terminal illness and those who are
grieving.
The
main Hospice office is located at 39 First Street in Orangeville. (open
Monday to Friday 9:00
am to 4:30 pm) A satellite office is located at Headwaters Orangeville
site on F wing. Staff are available at this office Wednesday to
Friday during the day.
Support
services are provided on a one-to-one basis by trained volunteers who
work with patients and their families at either site or in the community
at their home. Hospice also offers a caregiver support group,
children and adult bereavement groups, education programs, and has a
lending library.
Patients,
family members, or any member of a health care team may make referrals for
service. For information or referrals call 942-3313 or 941-2410
ext. 3120.
Leaving
the Hospital
Back
to top
Your
physician will determine the day of discharge. Before you leave the
hospital, you will receive instructions about medications, convalescent
care, and any follow-up treatment from members of your health care team.
Please
pay any charges when you check out at the Patient Accounts Office located
in the main lobby. If you required a taxi, there is a direct line that you
may use located in the Emergency Department area.
Patient
Accounts
Back
to top
Upon
discharge, please stop at the Patient Accounts Office in the main lobby,
next to the Information Desk, to settle your hospital account. The Patient
Accounts Office is open Monday to Friday from 8:00 am to 4:00 pm. At other
times, patient accounts may be paid at Switchboard.
You
may settle your account by any of the following means:
The
Patient Accounts Office at ext. 2202 will handle any inquiries concerning
payment of your account or hospital charges.
Patient Transportation
Back
to top
A discharge planner or nurse will meet with the patient while they are
still in the hospital to discuss their discharge plan. Patients who are
being discharged will be responsible for their transportation. Through Caledon Community Services, Dufferin County Community
Support Services and Home at Last program residents have access to
transportation services.
If the patient can ride in a vehicle, friends
and family can drive them home after discharge. If a patient
requires transportation assistance, the hospital can provide a list of
local patient transfer companies (patient
transportation brochure),
for which the patient will be billed directly.
