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There may be times when you or your family members need help finding information or voicing a concern.
If you have a concern about your care we encourage you to first speak with your nurse, attending physician or member of your care team. If you are not satisfied with the outcome, ask to speak with the Charge Nurse, Clinical Coordinator or Program Director of the service area. If you still have a concern, please contact the Administration office or the Headwaters Ethicist.
Headwaters is committed to providing patient-centred care. Please read our Patient Declaration of Values to learn about our commitment to you.
Other ways to provide feedback:
Complete a comment card located in the Emergency Department, Rehabilitation entrance and Diagnostic Imaging waiting room.
Call the Hospital at 519-941-2410 and speak with the President and CEO at extension 2200.
Send a compliment or concern through Headwaters website and click on “Contact Us” at the top of the page to share your message.
Contact us in writing by sending us your comments to:
Administration
Headwaters Health Care Centre
100 Rolling Hills Drive
Orangeville, ON L9W 4X9
Complete a Patient Satisfaction survey if you receive one in the mail.
Participate in the Headwaters Community Advisory Council. |
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