Headwaters Board of Directors Approve Hospital's  Balanced Scorecard

Orangeville, ON, October 13, 2009 – At the September HHCC meeting the Board of Directors received a report on the hospital’s new balanced scorecard. “The scorecard provides a clear picture of how we are performing against provincial and hospital-set benchmarks. It helps translate strategy into operational terms so we can track how well we are delivering health care services to Dufferin-Caledon residents,” says Cholly Boland, President and CEO, Headwaters Health Care Centre.

The board will be focusing on key indicators for achieving quality patient care and overall satisfaction. The scorecard will focus on safe and high quality health care services; partnerships to improve access; being a workplace of choice; and accountability. When finalized, the scorecard will be posted on the hospital website (www.headwatershealth.ca).

As part of the hospital’s new strategy planning, the hospital recently invited board of director members, community healthcare organizations, physicians, patients, staff, volunteers, regional hospitals, the Central West Local Health Integration Network and government representatives to participate in developing a longer-term vision for the hospital. That work is ongoing.

The hospital announced it will be negotiating an agreement with MedXTV to provide digital signage at the hospital’s Orangeville site to communicate health and wellness information to staff, patients and families. MedXTV powered by ScreenScape content management software provides the equipment, installation and maintenance at no cost to the hospital and uses local and national advertising revenue to support the initiative. “Digital signage will help us educate patients by providing them with information,” says Boland.

The board also received a report on the hospital laboratory and recent accreditation by Ontario Laboratory Association. The lab participated in a peer assessment that reviewed the labs procedures and policies for point of care testing, hematology, pathology and microbiology.

The next Board of Directors meeting is October 27, 2009 at 7:15 pm at Headwaters Orangeville.

The public is invited to provide comments and suggestions about hospital services. Please contact Cholly Boland, President and CEO, Headwaters Health Care Centre at 519-941-2702 ext. 2200.

About Headwaters Health Care Centre
Headwaters Health Care Centre serves more than 110,000 residents in Caledon, Orangeville, Shelburne and Dufferin County. The hospital operates two sites – Headwaters Orangeville, a 108 bed acute care hospital and Headwaters Shelburne, a 33 bed chronic care hospital. Visit www.headwatershealth.ca.

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