Visitor Information & Guidelines
At Headwaters Health Care Centre, patients come first. Visits from family and friends play a vital role in contributing to a patient’s recovery and are welcome at Headwaters.
When are Visiting Hours?
  • Headwaters encourages family and friends to visit patients at any time. The hospital does NOT have specified or restricted visiting hours. If medical treatment or therapy is necessary, visitors may be asked to wait in one of the lounges.
  • Visitors arriving between 9:00 PM and 6:00 AM must check in at the appropriate nurses’ station to receive a visitor badge.
  • For the safety of patients, staff and visitors, the main entrance is locked between 11:30 PM and 6:00 AM. During this time, please enter at the Emergency Department and check-in at Switchboard and/or the nurses’ station to receive a visitor badge.
How do I find a patient?
If you do not know the room number or location of the patient you are visiting when you arrive, please inquire at the Information Desk located in the main lobby or with Switchboard (located to the right of the Information Desk). Prior to your arrival, please contact us at 519-941-2410 to inquire about the room number.
Keeping our Patients Healthy & Happy
  • Please do not visit patients if you feel sick, unwell or have symptoms of a cough, cold, fever, stomach virus (e.g. diarrhea or vomiting) or any other contagious disease.
  • Regular hand washing helps avoid the spread of infection to patients. Wash your hands when you: enter the hospital building, before and after every patient contact, before and after eating, after using the washroom, and when leaving the building.
  • Headwaters is a scent-free facility. Please refrain from wearing perfumes, colognes, and other scented personal care products. All flowers entering the hospital must be low scent.
  • Latex (rubber) balloons are NOT permitted as they can cause severe allergies (foil or Mylar balloons are welcome).
  • Special visitor guidelines may apply in some units of the hospital, such as Critical Care and the Emergency Department. Please speak to a member of the patient care unit team for more details about visiting in those areas.
  • Please do not enter rooms marked as isolation or requiring extra precautions without first discussing the special care required with the patient care unit team.
  • If visiting with a personal or therapy pet, please review our Pet Visitation Policy and discuss with the patient care unit team.
 General Visiting Guidelines
  • The privacy and healing environment of all patients and their families must be respected at all times.
  • Hospital staff can only provide condition updates to one designated family member.
  • The visitation needs of each patient and family will be assessed and accommodated where appropriate.
  • For the comfort and safety of patients and staff, disruptive/noisy, inappropriate (including foul language) or aggressive/violent behaviour will not be tolerated.
  • Visitors who do not comply will be asked to leave the hospital.
  • Smoking anywhere on hospital property and the possession/use of street drugs and/or weapons are prohibited.
  • Headwaters reserves the right to limit, restrict or deny visitors based on the needs of the patient, staff or the hospital.
For information on situations and alerts that may affect a potential visit, please go to our services disruptions and alerts.
If you have any questions or concerns about any of the above, please feel free to discuss them with a member of the health care team or please call Switchboard at 519-941-2410.