Important Information About Your Safety & Privacy as a Patient

Patient Safety
Patient safety is very important at Headwaters Health Care Centre. Working together we can ensure a safe hospital experience for everyone. Communication between you and our team of caregivers is essential for safety. If you have any questions about your care, please ask your nurse, doctor or other member of your health care team. We are here to answer your questions and involve you in decisions about your care.

Patient Identification
For your safety it is important that the individual who is caring for you identifies you by your name. An identification bracelet will be placed on your arm when you enter the hospital. This bracelet needs to remain on you during your entire hospital stay.

A doctor will visit you while you are here. When your doctor is discussing your plan of care, don’t be afraid to ask questions, such as:
  • what medications they are ordering and why
  • when and how you will get the results of tests or procedures
  • what the results mean for your plan of care
Student Placements
At Headwaters, we train and teach medical students and students in other health disciplines such as nursing and physiotherapy. If there is a student involved in your care, you will be notified and introduced to that individual. As well, students will have hospital ID clearly displayed for all patient interactions. Patients have a right at all times to choose to refuse to have a student involved in their care, without jeopardizing their care in any way.

Medications are an important part of your care. Give your health care provider a list of all the medicines that you currently take, how much you take and how often you take it. Include herbal or over-the-counter medications and any medication allergies you have. Each time your nurse comes to give you your medication or change your intravenous medication, ask what medication you are being given. This helps you to be involved in your care and to become familiar with the medications the doctor has ordered. If you receive a medication that looks different from what you normally take, bring this to the nurse’s attention and ask questions.

It is very important for your care and treatment that we know if you have allergies to any foods, drugs, the environment or latex. This information needs to be part of your health record.

Call Bell System
On admission your nurse will instruct you on the use of the call bell system and how to use your bed controls. The call bell connects you to the nurses station and can be used when you require assistance. If you have difficulty using your call bell and need additional instruction, please ask.

Physicians, staff and volunteers can be easily identified by their photo identification (ID) badge. It is mandatory for these individuals to wear their ID badge while at the hospital. If you observe a suspicious person or activity, or have any security concerns, please inform a staff member immediately.

Inquiries About Your Health
In order to protect your privacy, information about your condition will not be released to anyone unless specifically requested by you. If you consent to have information released, please assign one person to call who can then share the information with other members of your family and friends.

Consent Forms
Upon admission and possibly during your stay, you may be asked to sign a consent form for surgery, treatment or a diagnostic procedure. Your physician or a member of the health care team will explain the procedure and answer any questions you may have before you sign the consent form.

In special cases, when you are unable to give consent, your substitute decision-maker (specified by you at the time of registration) may give consent on your behalf. If you have any special documents or papers relating to your wishes, such as Power of Attorney for Personal Care, or a Living Will, please be sure to discuss this with your health care team.

Advance Directive
You may wish to consider writing an Advance Directive to inform the health care team which of the various types of life support measures you wish to be taken in the event that it you are unable to discuss this. If you have prepared an Advance Directive, please give a copy to a member of your health care team.

Living Will
A Living Will is a personal care document outlining your wishes for your health care. This document will help your health care team to draft your treatment plan. If you have a Living Will, please tell a member of your health care team when you’re admitted.

Organ Donation
The hospital participates in The Trillium Gift of Life, organ donation program because transplantations save lives, but only if you help. All you need to do is say yes to organ and tissue donation on your donor card and/or driver's license and discuss your decision with your family. Even if you've signed a document, your family will be asked to give consent before organ donation can occur.