Fees and Charges, Patient Accounts

Patient Accounts

You can pay your bill:

  • Online by clicking HERE
  • By telephone by calling (519) 941-2410 ext. 2202 or ext. 3202
  • By mail (Patient Accounts, 100 Rolling Hills Drive, Orangeville, Ontario, L9W 4X9)
  • In person at our cashier office, located on the lower level in Administration

Patient Accounts Office Hours:

Patient Accounts Office hours are Monday to Friday from 9:00 a.m. to 4:30 p.m. Patient Accounts is closed weekends and all statutory holidays. To pay your account after hours, please visit Switchboard, located in the Main Lobby.

Chronic Care Patients
  • Chronic Care patients may be required to pay a co-payment fee.
Fees and Charges

Ontario residents with valid Ontario Health Card are not charged for hospital services, except for the following:
  • Supplemental fee for a private or semi-private room (you may have private insurance which covers this)
  • Telephone service
  • Television rental
  • Cosmetic/uninsured procedures
  • Circumcision
  • Ambulance services (you are required to pay a $45.00 co-payment for land or air ambulance if you have a valid Ontario Health Card AND it is deemed medically necessary by the receiving or attending physician. You are required to pay the full $240 for land ambulance if you do not have a valid Ontario Health Card or the ambulance transportation is not medically necessary.)
  • Crutches or canes
  • Casts and other supports
Canadian residents insured in other provinces are covered in Ontario. Headwaters will process the interprovincial claim on behalf of the patient. Canadian residents without a provincial health card must pay for all charges.

Non-residents of Canada are responsible for payment for all hospital services. Payment is due at the time of service.