Compliments and Concerns

Compliments: If you would like to share a compliment about your positive experience at Headwaters we will share it with our staff.

Concerns & Comments: If you have a concern about the hospital services provided to you, a suggestion on how something can be improved or you feel you're not being given enough information, please share your concerns with a member of your care team or other hospital staff. Most concerns can be resolved quickly by talking with staff in the area involved.

If you have difficulty explaining what is troubling you or if you feel that not enough is being done about your concern or complaint, you can contact a member of Headwaters Senior Management. We can help with these matters as well as offer advice and information on hospital practices and procedures.

Examining your complaint:
Headwaters will contact you to acknowledge we've received your complaint.

We will examine all documents and interview all persons able to provide the necessary information about the issues raised by you.

We will contact you to inform you of the results and answer your questions.
At Headwaters Health Care Centre, we take great pride in the level of service that we deliver to our patients and their families. We encourage you to share your feedback, whether positive or constructive, with us.

Patients and families are encouraged to communicate directly with their health care team to mutually resolve issues as they arise. Patient concerns will be forwarded to the appropriate Manager for follow up. Concerns pertaining to physicians will be forwarded to the Chief of Staff.
The Patient Ombudsman can assist with complaints that could not be resolved with the hospital, and are an office of “last resort” please see the brochure for further information at

Headwaters Health Care Centre
100 Rolling Hills Drive
Orangeville, ON
L9W 4X9

Phone:   ext.
Yes, please contact me to discuss my experience, feedback, compliment and/or concern: