Vision,
Mission, Values
Our
vision: Patient centred, compassionate care in the
face of change. It’s a statement that puts the patient at the
centre of what we do and builds upon our strong tradition of caring. It
speaks to our profound commitment to maintain this tradition in the face
of the considerable change that has been facing hospitals and that is
expected to continue
well into the future.
Our mission: We are dedicated to improving the quality of life for our community
by offering access locally to health care services in a caring, welcoming
and professional way. In
creating this statement each word took on importance.
For instance, “quality of life” speaks to the broadening of our
work beyond the usual care for the sick and injured; “access locally”
speaks to our commitment to develop an increasing capacity to provide
services whenever it is feasible and appropriate to do so; “welcoming”
defines the kind of people we want to continue to be.
To realize our
vision and mission we have established and described three core values:
Care
* Care * Care
Ask
* Seek * Explore
Build
Bridges
These
are accompanied by an outline of the behaviours that we would expect for
each value. These values are intended to be a message for all of us –
our staff, volunteers and community - about what is important for our
continued success. They are the basis for performance evaluation, recruitment
and our staff recognition program.
CORE
VALUES:
We are
committed to caring in a sensitive, respectful and supportive way for
those we serve and those we work with. We live this by:
-
Caring
passionately about what we do and how we do it
-
Listening
to understand and responding to the needs of patients and their families
-
Respecting
the dignity of patients and their right to participate in decisions that
affect their health and well being
-
Respecting
the patient's right to privacy and confidentiality
-
Recognizing
and supporting the needs and efforts of our colleagues
Ask
* Seek * Explore
We
promote a culture of learning and innovation to effectively meet the
evolving needs of our patients, staff and community. We live this by:
-
Encouraging
curiosity, learning and leadership, going beyond acceptance of
the status quo
-
Being
committed to personal and professional development
-
Identifying
and implementing best practices in care delivery and continuous
improvement
-
Making
our decisions using the best available data
-
Seeking
and responding to ideas and suggestions from patients, staff and the
community
-
Participating
in the education of future health care providers
Build
Bridges
We
work collaboratively within our organization and with our external
partners to ensure we provide the best possible standards of
healthcare services. We live this by:
-
Listening
and being open to differing viewpoints
-
Sharing
personal views; supporting team decisions
-
Working
cooperatively and effectively across disciplines and departments
-
Counting
on each other to do what we say we’ll do
-
Developing
collaborative relationships with our patients, their families and our
community partners
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