Patient and Family Feedback

 
 Sandy Critchley, Director of Quality, Patient Safety and Risk Management 
 How can I express my compliments or concerns? 

·       If you wish to express a compliment, ask to speak with the manager of the department or service area where you received care.

·       The first step in voicing a concern is to bring the issue to the attention of those closest to your care; the nurse, physicians or other staff looking after you. In many cases, these individuals will have the greatest knowledge about your situation and will be able to respond to your concerns directly.

·       If you are unable to resolve your concern at the point of care, ask to speak with the manager of the department or service area where you received care.

·       If you are unsatisfied that your concern has been resolved after speaking with the department manager, please bring your concern to the administrative area of the hospital or contact:         

            Sandy Critchley
            Director of Quality, Patient Safety and Risk Management             scritchley@headwatershealth.ca
              519-941-2410 ext. 3210